Client Advocate I / Peer Support (Greenville)

State-of-South-Carolina; South Carolina; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

15 days annual vacation

15 days sick leave

13 paid holidays

Paid Parental Leave

Retirement options: SCRS / State ORP

Job summary

SC Department of Behavioral Health and Developmental Disabilities (BHDD) seeks a Client Advocate I to assist individuals and families in navigating challenges and achieving wellness. The role is based at the BHDD - Office of Mental Health, Greater Greenville Mental Health Center.

Responsibilities include coordinating patient care across LOC/settings, documenting services, and ensuring compliance with applicable guidelines.

Qualifications

• High school diploma or equivalent required; bachelor’s degree may substitute for experience.
• Demonstrated ability to communicate effectively with individuals and families.
• Experience in human services or social services preferred.
• Certification or experience in peer support is beneficial.
• Experience documenting services and following guidelines (state, federal, CARF).

Responsibilities

• Provide patient care hours annually aligned with Level of Care and prior authorizations; deliver individual and group services.
• Document all services using collaborative documentation and in line with guidelines.
• Ensure compliance with Corporate Compliance and Risk Management Plans.
• Maintain PSS Certification and complete required trainings.
• Provide follow-up contacts to ensure continuity of care and promote recovery.

Skills

Communication skills

Peer support

Documentation

Problem solving

Bilingual (English/Spanish)

Education

High school diploma

Bachelor's degree may substitute

Job description

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking aClient Advocate Iwho is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the BHDD - Office of Mental Health, Greater Greenville Mental Health Center, 124 Mallard St, Greenville, SC 29601.

Responsibilities for the Client Advocate I:

• Provide patient care hours annually ensuring that patients are seen in accordance with Level of Care (LOC) and prior authorizations are completed prior to delivery of services. This includes individual and group services in a variety of settings/locations. Peer support services include mentoring, recovery coaching, peer-led groups, and navigation for social needs (e.g. housing, food).

• Document all services using collaborative documentation and in accordance with state, federal, and CARF guidelines.

• Comply with Corporate Compliance and Risk Management Plans.

• Complete required trainings, SCEIS training modules, and maintains Peer Support Specialist (PSS) Certification including participation in OMH PSS meetings/trainings. Demonstrate effective use of social and interpersonal knowledge and skills and demonstrate an understanding and appreciation of individual and group differences and similarities.

• Provide follow-up contacts to persons served in program to ensure continuity of care and promotion of recovery.

• A high school diploma & relevant human services or social services experience.
• A bachelor's degree may be substituted for the required experience.
• Must be at least 18 years of age
• Self-identify as a person diagnosed with mental illness / substance use (MI/SU)
• Demonstrate two (2) years of sustained recovery without relapse
• Completed 100 hours of supervised, paid, or volunteer work providing peer support services to individuals diagnosed with MI, SU or co-occurring disorder.

Additional Requirements

• Position is considered essential and may be called back during crises/disasters/emergencies.
• Ability to lift 5lbs and operate a state vehicle.
• May deliver services in center locations and community.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:

• have the ability to communicate orally and in writing.

• have effective problem- solving skills and decision-making skills.

• obtain and maintain PSS Certification.

• have knowledge of agency and community resources and ability to link individuals with resources.

• have the ability to effectively teach individuals how to take responsibility for recovery.

• have the ability to effectively advocate for patient needs.

• have the ability to effectively collaborate with treatment team.

• have the ability to demonstrate sustained recovery.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.