Client Advocate I / ACT Team

State of South Carolina; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading agency in South Carolina is seeking a Client Advocate I for the Assertive Community Treatment Team. The role involves providing support and coaching to individuals with serious mental illness, and ensuring adherence to treatment standards. Candidates should possess a high school diploma and relevant experience, with bilingual abilities being a plus. The position offers a flexible schedule and excellent state benefits including health insurance and retirement plans.

Benefits

Health insurance for employee, spouse, and children

15 days vacation leave accrual per year

15 days sick leave per year

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation Programs

Qualifications

• Experience in providing direct patient services and support.
• Ability to document and maintain records according to policies.
• Experience in promoting recovery and wellness management strategies.

Responsibilities

• Provides direct services to promote recovery and self-advocacy.
• Maintains medical records and documents services.
• Facilitates treatment planning and team meetings.

Skills

Bilingual abilities

Coaching

Education

High school diploma

Relevant human services or social services experience

Job description

With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.

THIS POSITION IS REPOSTED

*** Previous applicants are still under consideration and do not need to reapply***

This position is with Beckman Center for Mental Health Services. This position is based in Greenwood, with services being provided throughout the center's catchment area.

Under direct supervision, serves on the Assertive Community Treatment (ACT) Team, which provides evidenced based services in an intensive non-residential treatment and rehabilitative services in accordance with the fidelity model. This is a single fixed point of responsibility for treatment, rehabilitation, and support needs for patients with Serious Mental Illness (SMI) who require higher levels of community care and have not been well supported in lower level of care options.

Responsibilities for the client advocate I (ACT Team) include but are not limited to:
1. Provides direct services through coaching mentoring and consultation to the patient to promote recovery, self-advocacy and self-direction. Promotes wellness management strategies, which include delivering manualized interventions, Wellness Recovery Action Plan (WRAP) or Illness Management and Recovery. Assists patients in developing Psychiatric Advanced Directives. Will Model recovery values, attitudes, beliefs and personal action to encourage wellness and resilience.
2. Maintains medical records documentation standards with QA, DMH and CARF policies and procedures. Documents services collaboratively with the patient as appropriate.
3. Provides consultation to ACT Team members to assist in understanding recovery and the role of the CPSS, promoting a culture in which patients' points of view and preferences are recognized, understood, respected, and integrated into treatment.
4. Serves as an active member of the ACT team, which includes facilitating the IPOC process for patients assigned to them. Regularly participates in the daily team meetings and treatment planning meetings. Ensures at least a monthly staffing of each patient that they serve.
5. Will provide patients with satisfaction surveys to measure the patient's own perception of care, access to service, and improve the quality of treatment.
6. Will adhere to policies and procedures according to Corporate Compliance, Fire and Safety, and CARF. Shall comply with South Carolina Department of Mental health Compliance Plan and all legal responsibilities and requirements in performing their job duties.
7. Completes all annual required trainings to include Safety, MAPS, Cultural Affairs, and clinical trainings. Maintains CPSS certification. Demonstrates adherence to CARF standards, and SCDMH and Center policies and Procedures.State Minimum Requirements:
A high school diploma and relevant human services or social services experience.
A bachelor's degree may be substituted for the required experience.

Agency (Facility) Minimum Requirements:
Lived experience and a personal recovery story specific to primary mental illness.
Ability to lift 5 pounds
Ability to operate a state vehicle

Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position. Bilingual abilities in English and Spanish (or another language) are a plus



This position will require a flexible schedule. Services are delivered in the community and patients' homes as an ACT Team member.

Supplemental questions are considered part of your official application.
Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

South Carolina State Employment provides anexceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave accrual per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Position is considered essential and may be called back during crises/disasters/emergencies