Client Advocate

Fire Protection Services, LLC; Perry (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k)

Comprehensive PTO

Job summary

Fire Protection Services, LLC in Perry, GA is seeking a Client Advocate to be the first voice customers hear and to own the relationship after the sale. You will answer calls, close out inspections, keep clients informed, and explore opportunities to expand services.

As a Client Advocate, you will deliver reports, send service links, support payment collection, and conduct customer surveys between visits. Strong communication and organization are essential in this fast-paced role.

Qualifications

• Strong written and verbal communication skills.
• Customer-first mindset with ability to retain accounts.
• Experience with multiple software platforms; ServiceTrade a plus.

Responsibilities

• Answer inbound calls and resolve questions quickly and professionally.
• Close out inspections, deliver reports, and suggest additional services.
• Ensure compliance and manage backflow reporting.
• Send service links and support payment collection.
• Follow up with customers between service visits.
• Build long-lasting relationships across the client base.

Skills

Communication

Customer focus

Software proficiency

Team player

Time management

Education

High school diploma

Tools

ServiceTrade

Job description

Client Advocate - Perry, GA

Fire Protection Services, LLC

Do you like solving problems, building relationships, and being the person customers count on? Fire Protection Services is hiring a Client Advocate for our Perry office.

As a Client Advocate, you'll often be the first voice our customers hear. You'll own the relationship after the sale: answering calls, closing out inspections, keeping clients informed, and finding ways to expand the services we provide.

What You'll Do

• Be first on inbound phones, resolving customer questions and concerns quickly and professionally
• Close out completed inspections, deliver reports, and recommend additional services
• Manage compliance and backflow reporting
• Send service links and support job completion and payment collection
• Conduct customer surveys and check in with clients between service visits
• Build and maintain strong relationships across our full client base

What You Bring

• Strong written and verbal communication, with attention to grammar and tone
• A customer-first mindset and the ability to handle objections and retain accounts
• Comfort with multiple software platforms and a willingness to learn new ones (ServiceTrade experience is a plus)
• Strong time management and organization in a fast-paced, changing environment
• Persistence in following up until customer needs are fully addressed
• A team-player attitude
• High school diploma or equivalent
• 1+ year of customer service experience preferred

Who We Are

Founded in 1988, Fire Protection Services is a locally owned and operated company that services commercial fire and life safety systems. We protect the communities where we live and work, and give them peace of mind.

We're growing quickly, and that growth creates real opportunities for advancement. We hire and reward people who live our four Mindsets:

• Relentless Hustle: We work hard and get it done.
• Relationships First: People come before transactions.
• Better Together: We win as a team.
• Ever-Evolving: We keep learning and improving.

What We Offer

• $40,000-$45,000 base salary
• Company health insurance and 401(k)
• Comprehensive PTO