Client Advocate

South Central Human Resource Agency; Columbia (TN); On-site; USD 46,838,000 - 52,349,000; Full time

Job summary

South Central Human Resource Agency in Columbia, TN is seeking a full-time administrator to provide social services and support within the Community Services program. Under supervision, you will help preserve and improve living conditions for clients unable to perform activities themselves, mainly in an office setting with some travel and home visits.

Responsibilities include coordinating county office activities, maintaining client records in THO-TNCIS, preparing monthly reports, and liaising

Qualifications

• High School Graduate or equivalency (Required)
• Three (3) to five (5) years related experience (Required)
• Bachelor's or Associates Degree in Social Work or related field (preferred)
• Must possess a valid Tennessee Driver's License and automobile liability insurance
• Satisfactory background check

Responsibilities

• Coordinates all activities of the county office
• Responsible for the implementation of Agency administration program policy
• Promotes coordination and cooperation of Agency programs with other social service programs local and state level
• Coordinates community resources to assist in meeting the needs of clients
• Maintains a current knowledge of community resources in order to assist participants in securing services.

Skills

Communication skills

Independent work

Record keeping

Education

High School Diploma or Equivalency

Bachelor's or Associate Degree in Social Work or Related Field (preferred)

Job description

Job Details: Job Location: Columbia, TN 38401, Position Type: Full Time, Education Level: High School, Salary Range: $17.04 Hourly, Job Category: Admin - Clerical

INTRODUCTION

The employee works under the supervision of the Assistant Director of Community Services. The employee will be expected to carry out goals and objectives of the program. The employee is responsible for providing social services to help preserve, improve or create more desirable living conditions for the clients unable to perform certain essential activities for themselves. The employee will work mainly indoors in an office environment but may be required to use own personal automobile to carry out a portion of his/her job duties (home delivery meals, commodities, and monitoring program activities). The employee may be exposed to foul odors, dust, dirt and tobacco smoke. The employee will be capable of operating a modern office equipment.

WORKING CONDITIONS

Flexible working hours (Normal work hours are 8:00 a.m. – 4:30 p.m., but this position may require some evening and weekend work hours). Normal sitting and movement in an office environment, quarterly warehouse environment (food distributions), and occasional home visits. May require occasional moving and lifting up to +/-30 pounds, bending, stooping, or climbing. The work will be performed mainly indoors in an office environment, but there may be exposure to tobacco smoke, dirt, dust, and foul odors.

Requires travel to counties within the thirteen county service area for meetings and other job-related activities. Will require some travel for training outside the thirteen county area and occasional overnight travel.

ESSENTIAL FUNCTIONS OF THE JOB

• Coordinates all activities of the county office
• Responsible for the implementation of Agency administration program policy
• Promotes coordination and cooperation of Agency programs with other social service programs local and state level
• Coordinates community resources to assist in meeting the needs of clients
• Maintains a current knowledge of community resources in order to assist participants in securing services.
• Utilizes all available resources with coordination and linkage with other related programs social service agencies and community associations.
• Completes applications and other forms necessary in program certification of applicants.
• Enter and maintain accurate client information in the THO-TNCIS database through the use of client verbal and written information, including the scanning and recording of necessary documents
• Monitor client progress through case management utilizing of ongoing assessments
• Evaluates family/elderly needs and initiates action toward eliminating these needs through the acquisition of services.
• Responsible for timely review of client applications in THO-TNCIS database
• Responsible to ensure accuracy of client application in accordance with grantor rules and requirements
• Must maintain current knowledge and utility the programs Standard Operations Manual (SOP) for day to day operations
• Make home visits and provides services as required to meet program goals.
• Organize quarterly commodity events, and distributes/home delivery of surplus food commodities.
• Responsible for timely and accurate submission of monthly reports and other requested information.
• Attends workshops and training as required.
• Adheres to professional ethics, confidentiality and standards, demonstrating work habits which comply with Agency Personnel Policies and Procedures.

Qualifications

• High School Graduate or equivalency (Required)
• Three (3) to five (5) years related experience (Required)
• Bachelors or Associates Degree in Social Work or related field (preferred)
• Must possess a valid Tennessee Driver's License and automobile liability insurance
• Satisfactory background check

REQUIRED KNOWLEDGE AND ABILITIES

• Ability to speak and communicate effectively with co-workers, customers and community partners, regardless of race, color, creed, religion or national origin.
• Must have a sincere desire to assist the eligible client base with working knowledge of their needs and to effectively assist and communicate with them
• Ability to work independently with limited supervision
• Ability to make arithmetic computations and tabulations accurately
• Ability to maintain a safe working environment
• Ability to understand and follow verbal and written instruction.
• Ability to establish and maintain adequate records and methods for systematic reporting of statistical data
• Ability to use modern office equipment; computers, calculator, smartphones, copier/scanners.
• Ability to travel within area as required

While performing the duties of this job, the employee is frequently required to sit; stand; stoop; bend; walk; talk; hear; use hands to grip; reach with hands and arms, required to stand or walk on uneven surfaces; climb stairs and lift up to 30lbs daily.