Client Advisor - Williamsburg Premium Outlets

Brooks Brothers; Williamsburg (VA); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

401(k) with Company match

Employee discount

Paid vacation/holidays

Holiday pay

Résumé du poste

Brooks Brothers in the United States seeks a luxury client advisor to deliver bespoke and ready-to-wear experiences. You will build lasting client relationships, offer expert wardrobe guidance, and elevate custom clothing sales through in-store consultations and appointments.

You will stay informed on seasonal collections and fabric selections, collaborating with tailors to ensure perfect fits and outstanding service. Flexible retail hours are required.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Strong understanding of tailoring, fit, and fabrics.
• Proven ability to build and maintain long-term client relationships (clienteling experience required).
• Exceptional communication and presentation skills with discerning clients.
• High attention to detail and a polished, professional appearance.
• Proficiency in CRM and POS systems; ability to manage a personal client book.
• Flexibility to work retail hours, including evenings and weekends.

Responsabilités

• Provide a personalized, high-touch experience to every client, understanding lifestyle, fit preferences, and wardrobe needs.
• Develop and maintain an active client book through relationship building and follow-ups.
• Offer expert advice on luxury suiting, tailoring, and style coordination to build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions in-store and by appointment.
• Grow Made-to-Measure sales through fabric consultation, measurements, fit evaluation, and styling guidance.
• Assist clients with measurements and alterations to ensure perfect fit.
• Achieve and exceed store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process from first contact to post-sale relationship cultivation.
• Maintain boutique visual and operational excellence reflecting brand standards.
• Stay informed on seasonal collections, fabrics, and industry trends.
• Collaborate with tailors and production teams to ensure seamless client experience.

Connaissances

Clienteling

Communication

Attention to detail

Professional appearance

CRM & POS proficiency

Outils

CRM software

POS systems

Description du poste

This role is ideal for someone who values craftsmanship, style, and personalized service. The successful candidate will be responsible for building lasting client relationships, offering expert wardrobe guidance, and delivering an exceptional bespoke and ready-to-wear experience that reflects the sophistication of our brand.

Key Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs.
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up.
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions both in-store and by appointment.
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets.
• Confidently assist clients in close proximity to take measurements and adjust fit and styling.
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation.
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards.
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience.
• Represent the brand with professionalism, discretion, and authenticity at all times.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Strong understanding of men's and/or women's tailoring, fit, and fabrics.
• Proven ability to build and maintain long-term client relationships (clienteling experience required).
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele.
• High attention to detail and a passion for delivering outstanding service.
• Professional, polished appearance and demeanor.
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book.
• Flexibility to work retail hours, including evenings and weekends.

What you get

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on Catalyst Brands merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
• Pay RangeUSD $18.75/Hr -USD $26.25/Hr.