Client Advisor - The Gardens

Brooks Brothers; Florida; Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Descripción de la vacante

Catalyst Brands is seeking a luxury fashion client advisor to deliver a personalized, high-touch experience in-store and by appointment. You will cultivate lasting client relationships, offer expert luxury suiting guidance, and drive Made-to-Measure sales with deep product knowledge and refined client engagement.

A polished appearance and CRM/POS proficiency are essential. Responsibilities include maintaining a personal client book, collaborating with tailors, and staying current with seasonal

Formación

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Strong tailoring and fabric knowledge for men's and/or women's wear.
• Proven ability to build and maintain long-term client relationships (clienteling experience required).
• Excellent communication and presentation skills with discerning clients.
• Attention to detail and polished appearance.
• CRM and POS proficiency; manage and grow a personal client book.
• Flexibility to work retail hours, including evenings and weekends.

Responsabilidades

• Provide a personalized, high-touch experience to every client.
• Develop and maintain an active client book through relationship building.
• Offer expert advice on luxury suiting, tailoring, and style coordination.
• Conduct wardrobe consultations and styling sessions in-store and by appointment.
• Grow Made-to-Measure sales through expert client consultation and fit guidance.
• Collaborate with tailors and production teams to ensure perfect fit.
• Maintain visual and operational excellence in the boutique.
• Stay informed on seasonal collections and trends to educate clients.

Conocimientos

Clienteling

Luxury fashion knowledge

Sales target achievement

Herramientas

CRM software

POS systems

Descripción del empleo

Key Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs.
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up.
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions both in-store and by appointment.
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets.
• Confidently assist clients in close proximity to take measurements and adjust fit and styling.
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation.
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards.
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience.
• Represent the brand with professionalism, discretion, and authenticity at all times.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail..
• Strong understanding of men's and/or women's tailoring, fit, and fabrics..
• Proven ability to build and maintain long-term client relationships (clienteling experience required)..
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele..
• High attention to detail and a passion for delivering outstanding service..
• Professional, polished appearance and demeanor..
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book..
• Flexibility to work retail hours, including evenings and weekends.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com Pay RangeUSD $20.75/Hr -USD $29.00/Hr.