Client Advisor - Las Vegas, Wynn

LVMH; Las Vegas (NV); On-site; USD 52,000 - 64,000; Full time

Job summary

Tiffany & Co. in Las Vegas seeks a Client Advisor to embody the Tiffany brand in every client interaction, delivering the Tiffany touch and exceptional service. You will cultivate client relationships and drive sales through an elevated in-store experience.

The role emphasizes clienteling, brand ambassadorship, and consistently achieving commercial targets, with a focus on building lifetime client loyalty and repeat business in a luxury retail setting.

Qualifications

• Experience in retail or luxury retail or hospitality.
• Proven track record in achieving commercial results.
• Ability to connect with the client and adapt to non-traditional hours.

Responsibilities

• Embodies the Tiffany brand in client interactions with the Tiffany touch.
• Communicates passionately as brand ambassador, driving client engagement.
• Develops client relationships to exceed sales targets.
• Fosters clienteling culture and entrepreneurial spirit for outreach.
• Deepens client relationships to drive loyalty and spend.
• Meets or exceeds monthly, quarterly, and yearly targets.
• Captures client data and nurtures new and existing relationships.
• Drives sales through repeat client business and product pillars.

Skills

Client relationships

Sales excellence

Communication skills

Brand ambassador

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

We expect our employees to deliver the Tiffany Experience to each client. Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.