Client Advisor I - Mt. Dora

Seacoast National Bank; Town of Florida, Northern (NY, KY); On-site; USD 42,000 - 48,000; Full time

Job summary

Seacoast National Bank in New York seeks a customer-focused branch associate to open accounts, process transactions, and provide financial guidance.

You will build relationships, promote products, and ensure AML/BSA compliance while delivering friendly, efficient service to customers.

The role requires a high school diploma, cash handling experience, and a flexible schedule including weekends.

Qualifications

• High School Diploma or equivalent.
• 6 months cash handling experience.
• College degree or 1+ years in retail sales and/or financial services experience.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Excellent communication and interpersonal skills.
• Ability to work independently and take initiative.
• PC proficiency in Desktop, Laptop, Tablet, and Smartphone devices and Microsoft Office Suite.

Responsibilities

• Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the bank's current policies and procedures, including AML/BSA requirements.
• Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
• Review and adhere to branch operational procedures and controls; communicate updates to associates and follow up on audit deficiencies.
• Balance cash drawer daily and monitor own work for accuracy.
• Address customer objections and resolve problems to retain relationships.
• Adhere to Seacoast Bank’s Code of Conduct & follow safety and security procedures.

Skills

Relationship building

Sales

Communication

Active listening

Customer service

Outbound calling

Networking

Teamwork

Problem solving

Education

High School Diploma

College degree or 1+ years in retail sales/financial services

Tools

Microsoft Office Suite

Job description

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to close sales based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Deliver presentations regarding banking products/services through networking events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.
• Actively pursue NMLS registration status.
• Build proficiencies in all consumer deposit and lending products and processes.
• Develop on an introductory understanding of small business deposit and lending products and processes.
• Demonstrate proficiency in outbound calling process.
• Develop skills to identify referral opportunities with internal business partners.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.

Operations

• Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements.
• Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
• Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• College degree or 1+ years in retail sales and/or financial services experience required.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

#LI-PF1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.