Client Advisor - Houston, TX - The Galleria

Fendi; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading luxury brand is seeking a Client Advisor for their Houston Galleria location. The ideal candidate will provide exceptional customer service, meet sales goals, and build client relationships. This full-time role requires a minimum of 3 years in retail, particularly luxury, and excellent verbal and written communication skills.

Qualifications

• Minimum 3 years’ experience, luxury retail preferred.
• Foreign language skills are a plus.
• Ability to lift boxes/weight up to 10lbs.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Build and maintain client books.
• Assist with special requests such as repairs and special orders.

Skills

Excellent communication skills

Goal oriented

Customer service

Organizational skills

Digital literacy

Education

High School Diploma

Tools

POS system

Job description

Client Advisor - Houston, TX - The Galleria

Join to apply for the Client Advisor - Houston, TX - The Galleria role at Fendi

Client Advisor - Houston, TX - The Galleria

Join to apply for the Client Advisor - Houston, TX - The Galleria role at Fendi

Position

As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need you will tailor their experience within our store to elevate their experience and impression of Fendi while building long lasting relationships which will be maintained through the usage of our in-house clienteling tools and systems.

Position

As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need you will tailor their experience within our store to elevate their experience and impression of Fendi while building long lasting relationships which will be maintained through the usage of our in-house clienteling tools and systems.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meetings.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.
  
  

Qualifications

Additional information:

• Minimum 3 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Retail Luxury Goods and Jewelry

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