Client Advisor - Coral Gables

brobstongroup.com - Jobboard; Coral Gables (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Tiffany & Co. is seeking a Client Experience Specialist in Coral Gables, Florida to build lasting client relationships while meeting commercial targets. The role requires strategic thinking and hands-on execution to ensure exceptional service that embodies the brand.

An ideal candidate will have a background in retail, possess strong communication skills, and thrive in a luxury environment. Flexibility to work non-traditional hours, including weekends and holidays, is essential.

Qualifications

• Experience in retail, luxury retail, hospitality, or relevant client-focused roles.
• Proven track record of achieving commercial results and sales targets.
• Ability to connect with a diverse client base.

Responsibilities

• Provide exceptional client service and act as a brand ambassador.
• Develop and maintain client relationships to drive repeat business.
• Achieve or exceed store sales targets.

Skills

Client relationship management

Sales achievement

Communication skills

Flexibility in working hours

Use of POS systems

Education

College or university degree

Tools

POS systems

Microsoft Outlook

Job description

Summary

Deliver the Tiffany client experience by building lasting client relationships, representing the brand with enthusiasm, and meeting commercial targets. The role requires strategic thinking and hands-on execution to drive clienteling, sales growth, and elevated in-store experiences. Work collaboratively with central and local teams while modeling company values and service standards.

Responsibilities

• Provide exceptional client service and act as a brand ambassador using the Tiffany touch.
• Develop and maintain client relationships to drive repeat business and lifetime loyalty.
• Achieve or exceed monthly, quarterly, and annual store sales targets.
• Capture and maintain client data using POS and client tracking systems.
• Deliver memorable in-store experiences and execute hospitality best practices.
• Convert clients through discovery and personalized appointments.
• Promote key product pillars and identify ways to grow business.
• Leverage client feedback and NPS insights to improve service.
• Work flexible hours including nights, weekends, and holidays.

Requirements

• Experience in retail, luxury retail, hospitality, or relevant client-focused roles.
• Proven track record of achieving commercial results and sales targets.
• Ability to connect with a diverse client base and deliver personalized experiences.
• Proficiency with POS systems, client tracking systems, and Microsoft Outlook.
• Flexibility to work non traditional hours including weekends and holidays.
• Authorization to work in the United States.
• Strong communication and interpersonal skills.
• College or university degree preferred.