Client Advisor - Client Services Center

Christian Dior Couture; Jersey City (NJ); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical benefits

Commuter benefits

401k plans with employer contributions

Job summary

Christian Dior Couture in Jersey City seeks a Client Services Sales Advisor to deliver best‑in‑class service, listening to each client’s needs and resolving issues with empathy.

You will engage by phone, email, live chat, social media and written correspondence, while promoting brand storytelling and product knowledge to meet KPI targets.

The role requires flexibility for a varied schedule and occasional travel to nearby boutique locations in NY/NJ for training and client hosting.

Qualifications

• Previous experience in luxury customer service.
• Outstanding written and verbal communication.
• Ability to de-escalate conversations with empathy.

Responsibilities

• Provide courteous customer experience by incorporating core brand values and integrity.
• Resolve customer issues via phone, email, live chat, social media and/or written correspondence with professionalism.
• Escalate issues to supervisor for resolution when needed.
• Ensure all customer communications align with Dior policies and processes.
• Demonstrate brand storytelling and product knowledge in interactions with customers.
• Drive to achieve and exceed sales goals and KPI targets (e.g., Case Management, Sales & Service Targets, Quality Assurance, Productivity, Schedule Adherence).
• Perform outbound outreach to clients to build relationships and drive sales.
• Enter accurate information into Dior CRM databases following guidelines.
• Ensure data accuracy for statistics and workload analysis.
• Develop strong working relationships within the Dior network.
• Collaborate across the Client Services Center.

Skills

Luxury client service

Communication skills

Sales negotiation

Team collaboration

Multitasking

Fluent in English

Tools

Microsoft Office

Salesforce

Job description

Position

Based in our Client Services Center in Jersey City, NJ, the Client Services Sales Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.

Job responsibilities

• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, live chat, social media and/or written correspondence.
• Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all customer communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
• Drive to achieve and exceed sales goals and planned KPI’s (Key Performance Indicators) to include:
• Proper Case Management
• Sales & Service Targets
• Quality Assurance Score
• Productivity Goals
• Schedule Adherence
• Perform outbound outreach to clients in order to build relationships, drive sales, and resolve issues.
• Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
• Enter accurate information into Dior CRM databases appropriately and within Dior guidelines.
• Ensure accurate data is included for statistics and workload analysis.
• Develop excellent working relationships within the Dior network.
• Collaborate across entire Client Services Center.

Profile

• Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
• Outstanding communication skills, both written and verbal
• Proven ability to de-escalate conversations and handle challenging situations with empathy and professionalism.
• Strong sales negotiation skills
• Clear demonstration of a customer first mind-set
• Highly motivated, energetic and inspirational team player
• Able to work a varied schedule including hours/days/nights/holidays and weekends
• Able to multiple task and prioritize competing tasks
• Fluent in English; additional skills desired in Spanish, French and/or Mandarin
• Proficient in Microsoft Office
• Salesforce knowledge a plus
• Must be able to attend meetings and training sessions as required
• Must be able to attend mandated and ad‑hoc training sessions to develop and maintain skills and knowledge required for the role
• Must be able to travel to nearby Boutique locations within NY/NJ for required training and potential travel necessary to host clients.

Benefits

The appointed candidate will be offered a salary within the range of $24-$26 per hour, plus potential eligibility to participate in the Company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

Equal Employment Opportunity

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.