Client Advisor - Austin, TX (The Domain)

Tiffany & Co.; Austin (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Tiffany & Co. in Austin, TX is seeking a client‑focused Luxury Sales Associate to deliver the Tiffany Experience and build lasting relationships with our clients.

You will engage customers, drive sales, and uphold brand standards through product knowledge, hospitality, and memorable in‑store moments. Experience in retail or luxury retail is preferred; flexibility for days, nights, weekends and holidays is required.

Qualifications

• Retail or luxury retail experience is required.
• Ability to connect with clients and exceed sales targets.
• Strong communication and interpersonal skills.
• Flexibility to work non-traditional hours.

Responsibilities

• Represent the Tiffany brand in client interactions and provide an extraordinary client experience.
• Develop client relationships and achieve sales targets.
• Capture and update client data, and participate in a clienteling culture.
• Collaborate with store team to maximize sales and brand presence.

Skills

Customer service

Communication

Sales-oriented

Luxury brand experience

Education

College/university degree preferred

Tools

POS systems

Microsoft Outlook

Job description

Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Responsibilities

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan.
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales Focus

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Service Expectations

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’.

Required Experience

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired Experience

• A college/university degree.
• Proficiency in multiple languages.

Equal Opportunity Employer