Client Advising Consultant

Highmark; United States; On-site; USD 72,700 - 116,600; Full time

Job summary

Highmark Inc. is seeking a senior account management professional for a remote-based role serving Western, PA and broader clients across the United States.

You will partner with sales, marketing, and product teams to drive adoption of innovative health products and services while delivering targeted client presentations and strategic plans. The role emphasizes consultative selling, marketing plan development, and strong product knowledge to meet client needs.

Qualifications

• Bachelor’s Degree or relevant experience as determined by the company.
• Master’s Degree in Business Administration preferred.
• 3 years of relevant, progressive experience in the area of specialization.
• 4 years of consultative sales or marketing experience in health insurance or employee benefits field preferred.
• State specific Producer License(s) for Life, Accident & Health required or must be obtained within 45 days of hire.

Responsibilities

• Manage a book of business in partnership with sales executives and client managers as the expert on various products.
• Assist with selling to new and existing clients using consultative selling skills.
• Serve as product expert to solve client problems by analyzing and resolving client‑specific issues regarding product and process design.
• Educate and train clients with product implementation.
• Deliver product implementation presentations and respond to issues in a consultative manner.
• Develop account‑specific marketing plans for key accounts and lead the effort leveraging marketing strategy and planning resources.
• Deliver client‑specific marketing plan tactics and oversee the final product.
• Gain product knowledge and align messaging with Marketing Strategy and Product teams.
• Provide feedback for marketing materials and sales support.
• Participate in internal workgroups as subject‑matter experts.
• Understand and utilize organization marketing processes and procedures.
• Other duties as assigned.

Job description

Company

Highmark Inc.

Job Description

JOB SUMMARY: This job works in close partnership with sales, marketing and product management to drive purchase and/or adoption of innovative organization products and services (i.e., spending account, transparency, value‑based benefits, clinical platform, health advocate, etc.). The incumbent plans and delivers client presentations in conjunction with sales, works with marketing and product to understand product positioning vs. competitors, messaging, features and consultatively works with clients to meet their wants and needs. For large key accounts, may take responsibility for developing and implementing client‑specific marketing plans.

This is a remote based role in Western, PA.

Essential Responsibilities

• Manage a book of business, in partnership with sales executives and client managers as the expert on various products (particularly complex, innovative and new products).
• Assist with selling new to blue clients and selling additional services to existing clients using consultative selling skills.
• Serve as product expert for existing clients to solve client problems by analyzing and resolving client‑specific issues regarding product and process design, both internally and externally.
• Assist, educate and train clients with product implementation.
• Deliver product implementation presentations, responding to issues and questions in a consultative manner.
• Develop account‑specific marketing plans for key accounts, leading the effort that leverages marketing strategy and planning, CCR, sales client management, and other organization resources. Includes gathering and analyzing client‑specific information, assessing the client’s stated and unstated needs, proposing and gaining agreement to strategies and tactics, writing the physical plan document and creative briefs that can be taken to the client and used internally.
• Deliver client‑specific marketing plan tactics, overseeing the final product and serving as the key client relationship for the plan.
• Gain product knowledge and understand the organization’s desired positioning and messaging with a close ongoing partnership with Marketing Strategy and Planning and Product teams.
• Proactively and reactively provide feedback and direction for marketing materials, messaging and other sales support required for successful sales and implementation.
• Participate in internal workgroups as needed as subject‑matter experts and/or problem solvers.
• Understand and utilize the organization marketing processes and procedures (brand standards, marketing operations management system for project documentation/routing and approvals, development of creative briefs for key deliverables, etc.).
• Other duties as assigned or requested.

Education

Required: Bachelor’s Degree or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.

Preferred: Master’s Degree in Business Administration.

Experience

Required: 3 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016.

Preferred: 4 years of consultative sales or marketing experience in health insurance or employee benefits field.

Licenses or Certifications

Required: State specific Producer License(s) for Life, Accident & Health are required or must be obtained within 45 days of hire.

Preferred: None.

Skills

• Excellent written and verbal communication skills with comfort and ease working with clients.
• A working understanding of business‑to‑business and business‑to‑consumer marketing.
• Strong analytical skills, adept at understanding and representing complex data and information to a client.
• Ability to work within a team, collaborating on outcomes and actively taking responsibility for key tasks.
• Customer service orientation and desire to do whatever it takes to satisfy a client.

Language (Other Than English)

None.

Travel Requirement

0%–25%.

Physical, Mental Demands and Working Conditions

• Position Type: Office‑based.
• Enables teaching / training others regularly.
• Occasional travel from the office to various work sites or site‑to‑site.
• Rarely works primarily out‑of‑the office selling products/services (sales employees).
• Never requires physical work site required.
• Lifting up to 10 pounds.
• Constantly lifting 10 to 25 pounds.
• Occasionally lifting 25 to 50 pounds.
• Rarely lifting 25 to 50 pounds.

Pay Range

Minimum: $72,700.00
Maximum: $116,600.00