Client Administrator

Marsh McLennan Agency; San Francisco (CA); On-site; USD 29,000 - 62,000; Full time

Job summary

Marsh McLennan Agency in San Francisco, CA seeks a Client Administrator to provide technical support to Client Executives and clients, maintaining Business Insurance policies in line with the Procedures Manual and the Director, Client Services.

Responsibilities include processing paperwork for submissions and renewals (applications, binders, COIs, finance agreements, audits), reviewing loss runs, preparing the Summary Of Insurance, maintaining client files, and filing documents in ImageRight

Qualifications

• Bachelor’s degree or 2–5 years industry experience with increasing responsibility.
• Strong understanding of insurance terminology and business insurance.
• California Fire & Casualty Solicitors License (unrestricted).
• Willingness to pursue advanced insurance designations and continuing education.
• MS Office (Word, Excel, Outlook) proficiency.
• Excellent written and verbal communication; high attention to detail.
• Familiarity with filing and document management systems (ImageRight).

Responsibilities

• Process paperwork for new and renewal business (applications, binders, COIs, finance agreements, audits).
• Review loss runs and status reports; obtain missing/updated loss runs as needed.
• Prepare Summary Of Insurance and maintain client files.
• File documentation in ImageRight and manage tasks within the system.
• Participate in E&O audits and maintain positive client relationships.

Skills

MS Office proficiency

Communication skills

Attention to detail

Task management

Insurance terminology

Education

Bachelor's degree

2-5 years industry experience

Tools

ImageRight

Job description

The primary focus of the Client Administrator is to provide technical support to Client Executives and to clients in maintaining Business Insurance insurance policies in accordance with the objectives and procedures outlined by the Business Insurance Procedures Manual and by the Director, Client Services.

• Process paperwork for new and renewal business to include:
• Applications and other documents required for a submission
• Binders
• Certificates of Insurance
• Finance Agreements
• Audits
• Review Loss Runs and Claim Status Reports. Order any missing loss runs or request updated loss runs as needed for marketing submission.
• Prepare Summary Of Insurance.
• Have good verbal and written communication skills for both client and internal communication.
• Maintain client files.
• File all documentation in ImageRight per regions filing guidelines.
• Manage Tasks within ImageRight.
• Participate in Errors & Omission audits.
• Establish and maintain positive and effective working relations with other Associates and clients.

Education and/or Experience

• A bachelor’s degree is required, or a minimum of 2 – 5 years industry experience showing increasing responsibility directly related to the performance of the above duties
• A good understanding of insurance terminology, the general functions of an insurance broker, and the various lines of Business Insurance insurance.
• Demonstrated ability to successfully perform the duties of an Insurance Associate if currently employed at Marsh & McLennan.
• Possess and maintain a valid unrestricted California Fire & Casualty Solicitors License.
• Currently hold or be in the process of obtaining an insurance designation with a willingness to pursue advanced insurance designations and continuing education.
• Proficiency with MS Office software (i.e., Word, Excel and Outlook).
• Prioritize tasks, and set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form.
• Strong attention to detail.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
• Work is performed in a typical interior office environment.

The applicable hourly rate range for this role is $21.05 to $44.92.

The hourly rate offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .