Client Account Specialist

Pillsbury Winthrop Shaw Pittman LLP; Nashville (TN); On-site; USD 50,000 - 55,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP is seeking a Client Account Specialist in Nashville, TN. The role supports billing attorneys, internal personnel, and clients to ensure timely payment of outstanding balances.

You will manage collection activities from initial follow‑up through resolution, producing reports and maintaining professional client service standards. Qualifications include strong Excel proficiency, Bachelor’s degree preferred, and excellent communication and organizational skills.

Qualifications

• BA/BS degree preferred or equivalent professional experience.
• Strong Excel skills and ability to work with financial data and reports.
• Excellent written and verbal communication, attention to detail, and organizational skills.

Responsibilities

• Provide clients and attorneys with accurate account information, A/R reports, copies of invoices, statements, and other supporting documentation as requested.
• Review aged A/R regularly and communicate collection status and follow‑ups with billing attorneys.
• Contact clients by telephone and email regarding past‑due balances with a courteous, professional approach.
• Research account questions, payment status, and disputes; coordinate with Finance and billing teams to resolve.

Skills

Excel proficiency

Written & verbal communication

Organizational skills

Team collaboration

Education

BA/BS degree

Tools

Microsoft Office

Job description

Nashville, Tennessee Job Description

POSITION SUMMARY

The Client Account Specialist supports the Firm's efforts by partnering with billing attorneys, internal personnel, and clients to facilitate timely payment of outstanding balances. The position manages assigned collection activities from initial follow‑up through resolution, including reviewing aged accounts receivable, communicating with clients by telephone and email, providing invoice and account documentation, researching payment questions and discrepancies, documenting collection activity, and producing recurring and ad hoc reports. The Client Account Specialist is expected to maintain a professional, service‑oriented approach, exercise sound judgment when handling sensitive account matters, and provide timely and accurate follow‑through in support of the Firm's cash‑flow and client‑service objectives.

KEY RESPONSIBILITIES

• Provide clients and attorneys with accurate account information, A/R reports, copies of invoices, statements, and other supporting documentation as requested.
• Review aged A/R on a regular basis and communicate with billing attorneys regarding collection status, recommended follow‑up, client concerns, and accounts requiring additional attention.
• Contact clients by telephone and email regarding past‑due balances while maintaining a courteous, professional, and client‑service‑focused approach.
• Research account questions, payment status, unapplied or disputed items, and invoice‑related issues; coordinate with appropriate Finance personnel and billing teams to support resolution.
• Document collection activity, client commitments, payment arrangements, disputes, and follow‑up dates accurately and consistently in applicable systems and records.
• Identify collection obstacles, significant account issues, or sensitive client matters and escal… to the Client Services Manager and/or billing attorney as appropriate.
• Prepare recurring and ad hoc collection reports, account summaries, and status updates for attorneys, and management.
• Collaborate with Finance team members and other departments to support accurate account information, effective issue resolution, and a consistent client experience.
• Perform other duties and special projects related to collections as assigned.

REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE

Prior experience in finance, accounts receivable, billing, collections, client service, or a related professional‑services environment is preferred, but not required. BA/BS degree is preferred. Strong computer skills and proficiency with Microsoft Office are required, with a high emphasis on Excel and the ability to work comfortably with financial data and reports. Demonstrated ability to work effectively in a team environment and provide a high level of internal and external client service, with strong organizational skills, attention to detail, and follow‑through. Experience handling confidential or sensitive information with professionalism and discretion is preferred.

REQUIRED SKILLS & ABILITIES

Intermediate to advanced Excel proficiency, including the ability to organize, analyze, and present account and collection data accurately. Ability to manage internal and external conflict professionally, resolve routine issues, and escal… Strong written and verbal communication, organizational, and interpersonal skills, with the ability to work effectively with employees at all levels and communicate professionally with clients. Strong attention to detail and accuracy when reviewing account balances, invoices, reports, and collection documentation. Ability to prioritize multiple accounts and competing deadlines, work independently, and consistently follow through on open items. Ability to analyze account history, identify issues or trends, and determine appropriate next steps within established guidelines. Commitment to teamwork, responsiveness, and high‑quality service to attorneys, clients, and Finance colleagues.

PHYSICAL REQUIREMENTS

Ability to lift a file box (approximately 20 lbs.).

The expected salary range for this position is $50,000 - $55,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at [e-mail].

We set a high bar for client service and regularly ask clients how we can do better. Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel.

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