Client Account Representative

Land F/X; San Luis Obispo (CA); Remote; USD 65,000 - 69,000; Full time

Job summary

A design software company seeks a Client Account Representative to manage client relations and provide exceptional support. The candidate should have strong troubleshooting skills, be a team player, and handle over 2,000 client accounts. Responsibility includes client outreach, sales assistance, and maintaining communication through various platforms. Full benefits are offered, alongside a salary range of $65,000 to $69,000. This is a remote position, open to applicants in the U.S.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k

Holidays

Sick leave

Vacation

Qualifications

• Experience in sales, client support/success, customer service, or similar.
• Able to work support hours: Monday to Friday from 8 a.m. to 5 p.m. Pacific Time.
• Applicants must reside in and be legally authorized to work in the United States.

Responsibilities

• Client outreach via phone and email.
• Maintain relationships and accounts for upwards of 2,000 clients.
• Answerphones and reply to emails.
• Assist in sales for current and prospective clients.
• Work within the in-house ticket system.

Skills

Strong computer troubleshooting ability

People person

Team player

Self-motivated

Multitasking

Strong written communication skills

Strong oral communication skills

Patient

Organized

Detail-oriented

Critical thinking

Professional phone etiquette

Fast typist

Job description

Client Account Representative

We are a software company looking for a bright and driven Client Account Representative. The ideal candidate will be a natural problem solver who can both anticipate and resolve issues by applying critical thinking, as well as a highly motivated team player who approaches both customer service and intra-office interactions with maturity and honesty.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD, SketchUp, Revit, and Rhino – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 40 employees.

We uphold a high standard of client-centered support. We offer phone, email, live chat, and Zoom as possible outlets for our clients to reach out to us.

We pride ourselves on being a fun, quirky, and down-to-earth team. Our clients are often nature enthusiasts and just as fun to talk to as our team members. A sense of humor and a sincere enjoyment of conversing with clients are just as important to the position as a strong work ethic.

This position is not just about contacting our clients and asking if they are happy, nor is it a traditional sales position. It's about being proactive in catching problems, being able to solve problems on your own, and being a representative voice for our clients.

This position carries the potential for a great deal of room for growth.

We have listened to our employees following the pandemic, and all positions are permanently remote. We currently have staff scattered across twelve states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Please note: We have been hearing from a large number of qualified applicants, so please anticipate a possible delayed response from our HR team.

Requirements

• Strong computer troubleshooting ability.
• “People person” – candidates must be able to generate a conversation with even the least talkative clients.
• Team player.
• Self-motivated.
• Able to multitask effectively.
• Strong written and oral communication skills.
• Open to constructive feedback.
• Candidate must be patient, extremely organized, meticulous, and detail oriented with a high level of critical thinking.
• Experience in sales, client support/success, customer service, or similar.
• Professional phone etiquette.
• Fast typist.
• Available to work our support hours: Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.
• Applicants must reside in and be legally authorized to work in the United States.

Responsibilities

• Client outreach via phone and email.
• Maintain relationships and accounts for upwards of 2,000 clients.
• Answer phones and reply to emails.
• Maintain call lists.
• Work within our in-house ticket system.
• Assist in sales for current and prospective clients.
• Analyze client accounts for license counts, potential sales needs, and other support requirements.
• Reach out to clients and leads for sales and license renewals to close deals effectively.
• Work with our tech and usage support teams to communicate client needs and ensure client satisfaction.

Benefits and Other Position Information

• Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation.
• Position Type: Full-time.

Salary Range: $65,000 to $69,000 for full-time.

Must Submit

• Résumé.
• Date when you can start.
• Rate of pay desired.