Client Account Manager

AECOM; Washington (District of Columbia); Hybrid; USD 140,000 - 190,000; Full time

Job summary

AECOM in Washington, DC is seeking a Client Account Sr Manager (DHS) to lead and grow our relationship with the Department of Homeland Security, coordinating across the firm's global capabilities to deliver high‑quality solutions. The role blends strategic account leadership with delivery oversight in a hybrid, Washington‑area work environment, with responsibilities across regional offices.

You will mentor teams, manage risks, and ensure client satisfaction while aligning with AECOM's mission to

Responsibilities

• Lead and nurture AECOM's relationship with DHS.
• Coordinate cross-functional teams to deliver on DHS requirements.
• Ensure high quality service and resolve delivery conflicts.
• Mentor and develop talent across the account team.
• Monitor account performance against business objectives.

Job description

Client Account Sr Manager (DHS)

Location: Washington, DC, us

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The AECOM Government Business Line is looking for a highly motivated and experienced Client Account Sr Manager to enhance our partnership with DHS.

AECOM has a longstanding and multifaceted relationship with the U.S. Department of Homeland Security (DHS), providing a wide range of services that support DHS's mission across various components.

Client Account Managers are the primary contacts for AECOM's relationships with accounts which are strategically important at a regional, business line or global level. They have responsibility for developing, growing and sustaining our business with their client(s), working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise. Bringing the best of AECOM to the client, on time, every time.

Client Account Sr Manager - Located: Washington, DC, us This will be a hybrid position including a combination of both remote and on-site work schedules, that can be based in, but not limited to: Arlington, VA; Baltimore, MD; Germantown, MD; Washington D.C.

Job Summary

Primary contact and leader for AECOM’s relationship with a one or more large Regional accounts or part of a team supporting a key Global or Regional account. Responsible for developing, growing and sustaining AECOMs business for assigned accounts. Coordinates AECOMs interactions with the client, to ensure consistent high quality of service and to resolve any delivery issues or conflicts.

Talent Developer - Encourages diverse and inclusive collaboration leveraging AECOM’s global footprint to enable individual growth and collective success through trust, autonomy, accountability, and alignment.
When developing others:

• Connects team to the client vision and ensures team is client-focused and that our clients get the best AECOM experience every time.
• Coaches and supports other team members in building strong relationships across the organization.
• Supports the attraction and retention of business development talent.

Highly Accountable - Delivers results and leads others to do the same; effectively managing risk to lead through change and ambiguity advancing AECOM’s vision, purpose and strategies
When focused on delivery:

• Accountable for meeting key business plan objectives for their client portfolio.
• Monitor client projects to ensure high quality delivery, technical excellence and consistent client service experience.
• Identifies risks and manages project delivery to mitigate impact.