Client Account Sr Manager (DHS)

AECOM; Baltimore (MD); Hybrid; USD 190,000 - 250,000; Full time

Job summary

AECOM is seeking a Client Account Sr Manager to strengthen and expand our partnership with DHS. This role leads a strategic client portfolio, coordinating across our firm to deliver solutions on time and with high quality.

Responsibilities include developing client relationships, ensuring delivery excellence, and identifying growth opportunities while managing risk and contracts. This hybrid position can be based in multiple locations within the DC area.

Qualifications

• Bachelor's degree in architecture, engineering or related discipline.
• 10+ years of relevant experience or equivalent combination of experience and education.
• Prior experience with DHS and the ability to navigate relationships within the organization.
• U.S. citizenship is required.
• Proven ability to collaborate with multifunctional teams.

Responsibilities

• Primary contact and leader for AECOM’s relationship with large regional accounts.
• Develop, grow and sustain AECOM’s business for assigned accounts.
• Coordinate interactions with the client to ensure high quality service and resolve delivery issues.
• Lead and mentor teams to achieve key business plan objectives.
• Identify new opportunities and manage commercial terms.

Skills

Leadership

Collaboration

DHS experience

Education

Bachelor's degree (architecture/engineering or related)

Job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The AECOM Government Business Line is looking for a highly motivated and experienced Client Account Sr Manager to enhance our partnership with DHS.

AECOM has a longstanding and multifaceted relationship with the U.S. Department of Homeland Security (DHS), providing a wide range of services that support DHS's mission across various components.

Client Account Managers are the primary contacts for AECOM's relationships with accounts which are strategically important at a regional, business line or global level. They have responsibility for developing, growing and sustaining our business with their client(s), working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise. Bringing the best of AECOM to the client, on time, every time.

This will be a hybrid position including a combination of both remote and on-site work schedules, that can be based in, but not limited to: Arlington, VA; Baltimore, MD; Germantown, MD; Washington D.C.

Job Summary

Primary contact and leader for AECOM’s relationship with a one or more large Regional accounts or part of a team supporting a key Global or Regional account. Responsible for developing, growing and sustaining AECOMs business for assigned accounts. Coordinates AECOMs interactions with the client, to ensure consistent high quality of service and to resolve any delivery issues or conflicts.

Talent Developer

Encourages diverse and inclusive collaboration leveraging AECOM’s global footprint to enable individual growth and collective success through trust, autonomy, accountability, and alignment.

• Connects team to the client vision and ensures team is client-focused and that our clients get the best AECOM experience every time.
• Coaches and supports other team members in building strong relationships across the organization.
• Supports the attraction and retention of business development talent.

Highly Accountable

Delivers results and leads others to do the same; effectively managing risk to lead through change and ambiguity advancing AECOM’s vision, purpose and strategies.

• Accountable for meeting key business plan objectives for their client portfolio.
• Monitor client projects to ensure high quality delivery, technical excellence and consistent client service experience.
• Identifies risks and manages project delivery to mitigate impact.
• Demonstrated ability to set short and medium term goals and strategies for the account to align with the client’s needs.
• Identifies evolving resourcing needs for client portfolio.

Industry Standout

Establishes self as a strategic, collaborative leader and in areas of expertise in field, market or with clients.

• Recognized by their clients as a primary contact with AECOM.
• Has strong market and technical knowledge, which is relevant to their client responsibilities.

• Known as the key point of contact for the client and for opportunities across specific market sectors.
• Building a strong network within their Region or Global business line.
• Demonstrates the ability to influence leadership to ensure their clients’ issues are prioritized.

• Works with Regional Business Line and Market Sector Leaders to identify new business opportunities.
• Understands and responds to business trends in their area of expertise.
• Encourages adoption of key AECOM initiatives such as ESG and digitalization.

Client Builder

Has a deep understanding of client priorities and is client-focused, connects team to their vision, ensuring they provide the best AECOM experience every time.

• Is the relationship lead or part of the account management team for one or more of AECOM’s strategically important accounts.
• Has identified and is building a strong relationship with key stakeholders within assigned areas of client responsibility.
• Takes the initiative to manage AECOM’s response where client or project issues are identified.

• Demonstrates strong leadership attributes that provide role modelling for others.
• Champion for ethical and safe working practices.
• Integrates AECOM and client values to positively impact AECOM’s wider reputation.

• Drives growth in pipeline of potential projects.
• Coordinates the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements .
• Liaises with Market Sector and Regional teams to identify growth opportunities.

• Manages consistent approaches to working with the client.
• Demonstrates good understand of commercial elements of contracts (financial, legal and governance).
• Collaborates across Regions and business lines to build consensus on commercial terms.
• Balances client and AECOM priorities.

Qualifications

Minimum Requirements:

• Bachelor's degree in architecture, engineering or other related discipline and 10+ years of relevant experience or demonstrated equivalency of experience and/or education including at least 2 years of leadership.
• Prior experience with DHS and the ability to effectively navigate relationships within the organization is essential.
• Proven ability to collaborate with multifunctional teams.
• U.S. citizenship is required due to the nature of the role.

Highly Desirable Qualifications:

• Active government clearance as preferred

Additional Information

• Relocation assistance and/or per diem is not offered for this position
• THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION NO SOONER THAN APRIL 16, 2027.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $190000 to $250000.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID: J10161411

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: AME Support

Career Area: Business Development

Work Location Model: Hybrid

Compensation: USD 190000 - USD 250000 - yearly