Client Account Manager

Waste Solution Services; Town of Lawrence (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Benefits

Job summary

Waste Solution Services LLC in the United States is seeking a Client Success Manager / Account Manager to oversee a portfolio of client accounts and serve as the primary contact for property managers.

You will own requests, coordinate with waste haulers and vendors, resolve issues, and identify opportunities to improve service delivery and cost efficiency, while delivering proactive, white-glove client support in a fast-paced environment.

Qualifications

• Experience in account management or client services.
• Strong communication and relationship-building skills.
• Excellent organizational skills with multi-account focus.
• Proven problem-solving and follow-through abilities.
• Comfort communicating with clients, vendors, and service providers.

Responsibilities

• Own and manage an assigned portfolio of client accounts with property managers.
• Build and maintain client relationships through proactive communication.
• Coordinate with waste haulers and vendors to address service requests.
• Take ownership of client concerns from identification to resolution.
• Identify recurring issues and drive practical service improvements.
• Help identify opportunities to reduce waste costs and billing discrepancies.
• Maintain accurate client data, service details, and issue tracking.
• Collaborate with internal teams to move client requests toward resolution.

Skills

Account management

Client services

Communication

Organizational skills

Problem-solving

Vendor coordination

Tools

Microsoft Office

Job description

Compensation: $26–$32 per hour, plus benefits

Who We Are

Waste Solution Services (WSS) helps multifamily and commercial property management companies reduce and stabilize their waste and recycling expenses. We serve as an advocate for our clients, working directly with waste haulers to ensure properties receive the services they need at the best possible value.

Through contract optimization, invoice auditing, service management, and hands‑on client support, we help our clients save money while providing white‑glove service when issues arise.

The Role

We are seeking a Client Success Manager / Account Manager to manage client relationships and oversee the day‑to‑day needs of an assigned portfolio of accounts.

This person will serve as a primary point of contact for property managers, taking ownership of client requests, identifying problems, coordinating with vendors, and ensuring issues are followed through to resolution.

The ideal candidate is organized, responsive, detail‑oriented, and comfortable managing multiple accounts and priorities in a fast‑paced environment. This is a hands‑on position for someone who enjoys working directly with clients, solving problems, and building long‑term relationships.

Core Responsibilities

• Account Management: Own and manage an assigned portfolio of client accounts, serving as the primary point of contact for property managers.
• Client Relationships: Build strong relationships with clients through consistent communication, responsiveness, and proactive account management.
• Service Coordination: Communicate directly with waste haulers and vendors to address service‑related requests, missed pickups, container issues, scheduling changes, and other operational needs.
• Issue Ownership: Take ownership of client concerns from initial identification through resolution, ensuring proper follow‑up and communication throughout the process.
• Problem‑Solving: Identify recurring service issues, investigate underlying causes, and work toward practical solutions.
• Cost Optimization: Identify opportunities to reduce unnecessary waste expenses, address billing discrepancies, and ensure clients are receiving the services they are paying for.
• Account Maintenance: Maintain accurate account information, service details, client communications, and issue tracking.
• Process Improvement: Identify opportunities to improve service delivery, client satisfaction, and overall account management processes.
• Internal Coordination: Coordinate with the appropriate teams to ensure client requests and operational matters continue moving toward resolution.

Requirements

• Previous experience in account management, client services, customer service, or a similar client‑facing role.
• Strong communication and relationship‑building skills.
• Excellent organizational skills and the ability to manage multiple accounts and priorities simultaneously.
• Strong problem‑solving skills and the ability to take ownership of issues.
• Comfortable communicating with clients, vendors, and service providers.
• Strong attention to detail and follow‑through.
• Proficiency in Microsoft Office and general computer applications.

Preferred Experience

• Experience working with property management companies, multifamily portfolios, or commercial real estate.
• Background in waste management, facilities management, logistics, or vendor coordination.
• Experience managing a portfolio of business accounts.
• Familiarity with service contracts, billing, invoicing, and vendor relationships.