Client Account Manager

Pantera Capital; Austin (TX); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Equity

Comprehensive medical coverage

Vision and dental coverage

401(k) retirement plan

Disability insurance

Life insurance

Other discounts and perks

Job summary

SpaceXAI is seeking a talented Client Account Manager to join our world-class team of media professionals in New York City. You will collaborate with Fortune 500 advertisers and their agencies to develop and optimize campaigns, leveraging our platform to drive results and build meaningful client relationships.

Ideal candidates are creative, proactive, and passionate about SpaceXAI’s mission to empower open discourse.

Qualifications

• 3+ years of experience managing digital marketing programs for advertisers or agencies.
• Proven ability to build and manage customer relationships and trust.
• Experience handling large client relationships and guiding teams.
• Track record translating objectives into measurable results and optimizing campaigns.
• Excellent communication and presentation skills with attention to detail.

Responsibilities

• Collaborate with Fortune 500 advertisers to understand objectives and develop high-impact campaigns.
• Educate clients on advertising products and optimal practices.
• Execute, optimize, and analyze campaigns using internal tools and dashboards.
• Address campaign issues promptly and implement process improvements.
• Manage contracts and renewals, supporting payables and collections with Sales Finance.
• Provide feedback to product and tools teams to scale the platform.
• Mentor new team members and contribute to a collaborative team culture.
• This is an in-person role based in New York City, NY (onsite).

Skills

Digital marketing management

Client relationship management

Communication and presentation

Campaign optimization

Team mentorship

Cross-functional collaboration

Education

Bachelor's degree

Tools

Internal tools

Dashboards

Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

About the Role

We are seeking a talented and driven Client Account Manager to join X’s world-class team of media professionals, where you will play a pivotal role in building our business with advertisers and their agencies. In this role, you will collaborate with Fortune 500 clients to develop and optimize impactful advertising campaigns, leveraging X’s innovative platform to drive results and foster meaningful connections. Ideal candidates are creative, proactive, and passionate about X’s mission to become the trusted global digital public square, empowering open discourse and unlimited interactivity through exceptional client relationships.

Responsibilities

• Collaborate with Fortune 500 advertisers to understand their objectives, recommend best practices, and develop effective, high-impact advertising campaigns.
• Educate and consult clients on how to leverage X’s advertising products, sharing best practices to create and execute successful campaigns.
• Execute, optimize, and analyze advertising programs using internal tools and dashboards to maximize performance and results.
• Resolve campaign issues promptly and effectively, identifying and implementing process improvements to enhance efficiency.
• Manage contracts and renewals, supporting the Sales Finance team with payables and collections to ensure smooth operations.
• Provide actionable feedback to product and tools teams to help scale and improve X’s advertising platform.
• Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows.
• This is an in-person role based in New York City, NY (onsite).

Required Qualifications

• 3+ years of experience managing digital marketing programs for advertisers or their agencies.
• Demonstrated ability to create, develop, and enhance customer relationships, driving trust and collaboration.
• Proven skills in managing large customer relationships, navigating conflicts, and guiding groups to effective business decisions.
• Track record of translating marketing objectives into measurable results, with experience optimizing campaigns by analyzing performance and adjusting key drivers.
• Excellent communication and presentation skills, with strong attention to detail and a proactive approach to resolving issues.
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
• Strong understanding of the digital marketplace and the competitive landscape in which X operates.
• Bachelor’s degree (BA/BS) or equivalent relevant experience.

Preferred Qualifications

• Experience working with Fortune 500 advertisers or agencies in verticals such as retail, technology, or media.
• Familiarity with X’s advertising products and the broader social media advertising ecosystem.
• Proven ability to mentor or onboard team members in a fast-paced, high-growth environment.
• A passion for X’s mission to protect freedom of speech and foster open public discourse.
• Strong analytical skills, with experience using data to drive campaign optimization and strategic decisions.
• A sense of humor and adaptability to thrive in a dynamic, mission-driven organization.

Annual Salary Range

$65,000 - $110,000 USD

Benefits

Base salary is just one part of our total rewards package at X, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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