Client Account Executive

Publicis Groupe; Franklin (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Publicis Groupe seeks a Client Account Executive in a hybrid Franklin, TN setting to coordinate multi-channel campaigns and manage timelines. You will partner with Creative, Analytics, and Legal teams to ensure timely, high-quality deliverables and clear client communications.

The role emphasizes budget tracking, scope management, and rigorous QA to support compliant campaigns and transparent reporting. A Bachelor’s degree and 3–5 years of relevant experience are preferred.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field or equivalent experience.
• 3–5 years in account management, marketing operations, or project coordination.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with workflow tools (e.g., Adobe Workfront, Teams, SharePoint).
• CRM or digital marketing platform experience is a plus.

Responsibilities

• Coordinate multi-channel marketing programs and campaigns across email, CRM, digital, web, and emerging channels.
• Maintain timelines, trackers, and deliverables across multiple concurrent projects.
• Coordinate campaign launches, production schedules, and program calendars; ensure adherence to workflows.

Skills

Account management

Marketing operations

Project coordination

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Microsoft Excel

PowerPoint

Word

Adobe Workfront

Teams

SharePoint

Job description

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method— we go wherever ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Overview

The Client Account Executive (CAE) supports the day-to-day execution and coordination of integrated marketing programs across multiple channels. This role works closely with Account Leadership and cross-functional teams to deliver high-quality, on-time work while maintaining strong operational rigor.

The CAE serves as a central point of coordination, tracking deliverables, managing timelines, supporting client communication, and ensuring alignment across internal teams, vendors, and collaborators.

Responsibilities

Campaign & Program Execution

• Support execution of multi-channel marketing programs, including email, CRM, digital, web, and emerging channels
• Maintain timelines, trackers, and deliverables across multiple concurrent projects
• Coordinate campaign launches, production schedules, and program calendars
• Ensure all work follows established workflows, from intake through deployment

Cross-Functional Coordination

• Partner with Creative, Analytics, Program Management, Production, and Legal/Compliance teams to move work forward
• Facilitate clear communication of requirements, timelines, and dependencies across collaborators
• Coordinate external vendors and third-party partners as needed
• Document and distribute meeting notes, action items, and status updates

Client Communication & Deliverables

• Support client communications including status reports, meeting coordination, and deliverable tracking
• Assist in developing presentations, summaries, and client-facing materials
• Ensure all required approvals are obtained and documented prior to launch

Financial & Scope Management

• Assist with estimates, vendor quotes, and budget tracking
• Maintain cost trackers and support accurate billing and invoice processing
• Ensure work aligns with approved scope; intensify out-of-scope requests as needed
• Support SOW tracking, updates, and documentation

Quality Assurance & Compliance

• Proof and review campaign materials to ensure accuracy and completeness
• Support QA processes and campaign audits
• Partner with internal teams to ensure adherence to legal, privacy, and compliance requirements

Reporting & Documentation

• Coordinate recurring reporting deliverables (campaign performance, operational updates)
• Maintain organized program documentation, including timelines, approvals, and reporting
• Ensure all materials are stored and accessible in designated systems (e.g., Workfront, SharePoint, Teams)

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3–5 years of experience in account management, marketing operations, or project coordination
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Detail-oriented with strong follow-through and accountability
• Proficiency in Microsoft Excel, PowerPoint, and Word (required)
• Experience with workflow/project management tools (e.g., Adobe Workfront, Teams, SharePoint) preferred
• CRM or digital marketing platform experience is a plus
• Automotive or enterprise client experience is a plus

Work Environment

• Hybrid role requiring 4 days per week onsite in Franklin, TN; 1 day remote
• Standard business hours with flexibility as needed to support key deliverables and deadlines

Key Attributes for Success

• Proactive and highly organized
• Strong communicator across cross-functional teams
• Process-driven with attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Collaborative with an approach centered on resolving challenges

Additional information