Client Access Representative (Versailles/ Morgan County)

BBH Burrell Behavioral Health; United States; On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Top-notch training

Career mobility

Welcoming culture

Job summary

Brightli is seeking a Client Access Representative in Versailles, MO to manage client scheduling, verify information, and process payments in a busy clinic setting.

The role requires strong customer service, excellent communication, and proficiency with EMR systems. You will support clinicians and maintain accurate records while delivering a welcoming client experience.

Qualifications

• Requires high school diploma or GED.
• Previous customer service experience preferred.
• Excellent oral, written and interpersonal communication skills.

Responsibilities

• Schedule clients and manage appointments; verify information and payment method.
• Assist with insurance verification and benefits/eligibility checks.
• Handle no-shows and reschedule as needed.
• Maintain client paperwork and health records; document transactions and receipts.
• Use EMR systems and phone system to direct calls and provide information.

Skills

Customer service

Communication

Typing

Multi-tasking

Guest relations

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Computer skills

Job description

Job Title: Client Access Representative

Location: Versailles, MO

Department: Client Access

Employment Type: Full-Time

The Client Access Representative position offers…

Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce.

Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• The Client Access Representative is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.
• Arrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into the computer system, and providing any requested information to clients.
• Schedule clinicians’ appointments and obtain the clients benefits and eligibility.
• Bump, cancel and handle no-show appointments according to the established process.
• Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.
• Provide leadership with perception of clinician office practice services.
• Request, prepare and ensure the completeness of the client health record.
• Collect and make changes for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.
• Compare daily cash amounts against daily transactions in order to ensure that records balance.
• Verify and coordinate client referrals.
• Effectively utilize all appropriate applications of Electronic Medical Records.
• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.
• Effectively manage dynamic, potentially stressful client encounters.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Participate in service monitors and quality improvement programs.
• Use excellent guest relations skills in all interactions with clients, visitors and staff.
• Perform additional duties and projects as assigned by leadership.

Knowledge, Skills, and Abilities

Receives minimal instruction on day-to-day work and receives general instruction on new assignments.

Excellent oral, written and interpersonal communication skills required.

Must have strong customer service orientation skills.

Able to multi-task while being a team player.

Excellent organization skills.

Excellent typing skills and ability to work with a computer.

Reliable transportation to get to the area assigned.

Experience and/or Education Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Supervisory Requirements

None

Employment Requirements

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body; Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift; Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time; Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life.
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli Snapshot

200 locations • 4 states • 19 subsidiaries and/or affiliates • 5k+ employees

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Additional Perks & Benefits: Scroll down to bottom of this post to learn more.