Client Access Representative

PFH Preferred Family Healthcare; Quincy (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Loan Repayment

Tuition Reimbursement

29 Days PTO

HRSA Loan Repayment (eligibility)

Health, dental, vision, retirement

Life insurance

Flexible Spending Accounts

Wellness program

Employee Assistance Program

Employee Discount Program

Job summary

Centerstone of Illinois is seeking a detail-oriented Client Access Representative for our Quincy, IL location. You will greet clients, verify insurance, schedule clinician appointments, collect payments, and maintain accurate records to ensure a smooth front office experience.

Ideal candidates have strong customer service skills, attention to detail, and the ability to handle multiple tasks calmly. The role supports daily operations and patient navigation within behavioral health services.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Greet and check-in clients, verify and update personal and insurance information.
• Schedule clinician appointments and verify client benefits and eligibility.
• Collect payments, issue receipts, and maintain financial documentation.
• Handle appointment changes, no-shows, and cancellations.
• Answer phone calls, direct inquiries, and return messages as needed.
• Prepare and manage client health records to ensure accuracy and completeness.
• Maintain waiting area appearance and organization.
• Utilize EMR system effectively and accurately.
• Support service monitoring and quality improvement efforts.
• Assist clients and staff with issues during visits with professionalism and empathy.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Education

High school diploma or GED

Tools

EMR system

Job description

Job Title: Client Access Representative

Location: Quincy, IL

Department: Clarity Healthcare - Administrative Services

Employment Type: Full-time

Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M.

Job Summary: Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative! As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency. New to Quincy? In partnership with the Great River Economic Development Foundation (GREDF), we’re pleased to introduce the Quincy Concierge Program for newcomers and returnees to the Quincy and Adams County area. This program helps new residents connect with locals, discover community resources, enjoy community tours, and participate in quarterly events. To learn more, visit www.Quincyscalling.com.

Key Responsibilities:

• Greet and check-in clients, verify and update personal and insurance information
• Schedule clinician appointments and verify client benefits and eligibility
• Collect payments, issue receipts, and maintain financial documentation
• Handle appointment changes, no-shows, and cancellations in accordance with policy
• Answer phone calls, direct inquiries appropriately, and return messages as needed
• Prepare and manage client health records to ensure accuracy and completeness
• Maintain appearance and organization of the waiting area
• Utilize electronic medical record (EMR) system effectively and accurately
• Support service monitoring and quality improvement efforts
• Assist clients and staff in resolving issues during visits with professionalism and empathy

Education and/or Experience:

• High school diploma or GED required
• Previous customer service experience preferred

Additional Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to manage stressful situations with professionalism
• Basic computer and typing proficiency
• Reliable transportation to assigned location
• Illinois

Position Perks & Benefits:

• Loan Repayment and Tuition Reimbursement
• Pay $15.00 - $18.00
• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package - health, dental, vision, retirement, life, & more
• Competitive 403(b) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts - healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Notice:

As part of our talent review process, we may utilize technology that helps organize applicant information. This includes AI‑assisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. These tools assist our recruiters, but all hiring decisions continue to involve human review and judgment. We are an Equal Opportunity Employer and we welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity or any other protected characteristic.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer.