Client Access Representative

PFH Preferred Family Healthcare; Quincy (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Loan Repayment

Tuition Reimbursement

PTO 29 days

HRSA Loan Repayment

Health Insurance

403(b) Match

Life Insurance

Flexible Spending Accounts

Wellness Program

EAP

Employee Discount

Job summary

Centerstone of Illinois is seeking a Client Access Representative to welcome clients, verify insurance, schedule appointments, and maintain accurate records at the Pittsfield site. You will support a smooth front office operation with empathy and professionalism.

The ideal candidate brings strong customer service skills, attention to detail, and a collaborative mindset to help clients navigate care efficiently.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to manage stressful situations with professionalism.

Responsibilities

• Greet and check‑in clients, verify and update personal and insurance information.
• Schedule clinician appointments and verify client benefits and eligibility.
• Collect payments, issue receipts, and maintain financial documentation.
• Handle appointment changes, no‑shows, and cancellations in accordance with policy.
• Answer phone calls, direct inquiries appropriately, and return messages as needed.
• Prepare and manage client health records to ensure accuracy and completeness.
• Maintain appearance and organization of the waiting area.
• Utilize electronic medical record (EMR) system effectively and accurately.
• Support service monitoring and quality improvement efforts.
• Assist clients and staff in resolving issues during visits with professionalism and empathy.

Skills

Customer service

Scheduling

Insurance verification

EMR usage

Communication

Education

High school diploma or GED

Tools

EMR system

Job description

Client Access Representative

Location: Pittsfield, IL

Department: Clarity Healthcare - Administrative Services

Employment Type: Full-time

Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Job Summary: Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative! As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.

Position Perks & Benefits

• Loan Repayment and Tuition Reimbursement
• Pay $15.00 - $18.00
• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package – health, dental, vision, retirement, life, & more
• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part‑Time and Full‑Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program

Key Responsibilities

• Greet and check‑in clients, verify and update personal and insurance information
• Schedule clinician appointments and verify client benefits and eligibility
• Collect payments, issue receipts, and maintain financial documentation
• Handle appointment changes, no‑shows, and cancellations in accordance with policy
• Answer phone calls, direct inquiries appropriately, and return messages as needed
• Prepare and manage client health records to ensure accuracy and completeness
• Maintain appearance and organization of the waiting area
• Utilize electronic medical record (EMR) system effectively and accurately
• Support service monitoring and quality improvement efforts
• Assist clients and staff in resolving issues during visits with professionalism and empathy

Education and/or Experience

• High school diploma or GED required
• Previous customer service experience preferred

Additional Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to manage stressful situations with professionalism
• Basic computer and typing proficiency
• Reliable transportation to assigned location
• Illinois

As part of our talent review process, we may utilize technology that helps organize applicant information. This includes AI‑assisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. These tools assist our recruiters, but all hiring decisions continue to involve human review and judgment.

We are an Equal Opportunity Employer and we welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity or any other protected characteristic.

Position Perks & Benefits: Paid time off: full‑time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full‑time employees receive health, dental, vision, retirement, life, & more Top‑notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well‑being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission‑driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top‑line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees