Client Services Coordinator

The Salvation Army USA Western Territory; Highland Park (AK); On-site; USD 24,796 - 33,062; Part time

Job summary

The Salvation Army USA Western Territory is seeking a part-time Client Services Coordinator in Fairbanks. The role focuses on coordinating and delivering client services for the family services ministry, engaging volunteers, and ensuring access to Salvation Army resources.

You will work under the Fairbanks Corps Officers, handling applications, data entry, outreach, and community partnerships to support families in need while maintaining confidential records and reporting per grant requirements.

Qualifications

• Associate degree or 2+ years in social services or a related field.
• Knowledge of local resources and community stakeholders.
• Familiarity with general office equipment.
• Ability to communicate in English with supervisors, staff, beneficiaries, and clients.
• Proficiency with Word, Excel, and other MS Office apps.
• Ability to work as part of a team.
• Strong oral and written communication.
• Valid driver’s license with acceptable driving history.
• Preferred: WellSky social services database.
• Preferred: Experience coordinating with Alaska community agencies.

Responsibilities

• Supervise and direct food box distributions, including processing applications and coordinating with the Fairbanks Community Food Bank.
• Provide services to families seeking assistance through community networking.
• Provide family continuity of care including rental and utility assistance and vouchers for clothing, household goods and furniture.
• Become proficient in HUD HMIS data collection system or a similar system.
• Utilize HUD HMIS data collection system as required by grant stipulations.
• Assist individuals seeking information regarding Salvation Army services in person, by phone or email.

Skills

English proficiency

Teamwork

Communication

Office software

Education

Associate degree

2+ years related experience

Tools

WellSky

MS Office

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title

Client Services Coordinator

Position Details

Corps/Department: The Salvation Army, Fairbanks Corps

Reports To: Fairbanks Corps Officers

FLSA Status: Part-Time/Non-Exempt

Scope of Position / Essential Functions

The Client Services Coordinator's primary role is providing overall coordination and implementation of client services of Fairbanks Corps family services ministry. This position will provide daily services to individuals requiring all aspects of The Salvation Army assistance. The Client Services Coordinator will provide opportunities for community volunteers to support Salvation Army programs and ministries.

Education and Work Experience

Required

• Associate degree or higher or 2 (two) years of experience in a related field (social services, education, health field, etc.).
• A working knowledge of local resources and community stakeholders is strongly preferred.
• Working knowledge of general office equipment.
• Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries, and clients.
• Proficiency with essential Microsoft office software (Word, Excel, etc.).
• Demonstrated ability to work as part of a team.
• Excellent oral and written communication skills.
• Valid driver's license with an acceptable driving and criminal history records.

Preferred

• Efficiency in WellSky social services database.
• Experience collaborating with diverse community agencies in Alaska or similar communities.

Essential Functions

• Supervise and direct food box distributions, including processing applications and coordinating with the Fairbanks Community Food Bank.
• Provide services to families seeking assistance through community networking.
• Provide family continuity of care to include rental assistance, utility assistance and vouchers for clothing, household goods and furniture.
• Become proficient in the HUD HMIS data collection system or similar system.
• Utilize HUD HMIS data collection system as required per grant stipulations.
• Assist individuals seeking information regarding Salvation Army services, i.e., in person, via phone or email.

Additional Job Duties

• Ensure consistent data input into The Salvation Army's social services software in order to evaluate the progress of families and be compliant with in-house statistical deadlines.
• Maintain client and statistical records, reports, and data for all Family Services-related assistance, including BHAP fund distribution, by required deadlines.
• Support data collection and outcome measurements leading to further enhancement of The Salvation Army's services to families at risk.
• Outreach to other local social services agencies/programs.
• Assist with seasonal programs to include, but not limited to; Back to School, Thanksgiving and Christmas.
• Work with and recruit volunteers, in conjunction with the Volunteer Coordinator, to support Salvation Army social service opportunities.
• Provide back up support, as needed, to CSFP and TEFAP food box distribution.
• Driving responsibilities include, but are not limited to running work errands, picking up the mail, and attending staff meetings.
• Perform other related duties as assigned.

Work Environment

Work is performed in a heated and ventilated institution setting. Noise level is low. Exposure to extreme temperatures is not a requirement of this position.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent basis.
• Ability to grasp, push/pull objects, and reach overhead.
• Ability to see and hear at normal ranges with corrective devices, if necessary.
• Ability to lift up to 50 lbs.
• Ability to understand and produce written and verbal information.
• Ability to operate a motor vehicle in daylight, darkness, and in inclement weather conditions.

Language Skills

Must be able to understand, follow and give both written and oral instructions. The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills

Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills

Must be creative, self-motivated, organized, flexible, and possess leadership skills.

Sacred Boundaries and Protect the Mission

Must complete the online course for this area and pass the Background Check required by The Salvation Army for employment.

Acknowledgement of Religious Purposes of The Salvation Army

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

Confidentiality Statement

The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

Equal Employment Opportunity

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers, and layoffs or termination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.