CLERK V - PATIENT ACCESS/ADMISSIONS- EVENINGS - PROVIDENT

Cook County Government; Chicago (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical / Dental / Vision coverage

Pension Plan

Deferred compensation program

Holidays, vacation and sick time

Public Service Loan Forgiveness (PSLF)

Job summary

Cook County Health is seeking a Clerk V for Patient Access/Admissions in the Provident location, working evenings from 3:00 PM to 11:00 PM. The role emphasizes accurate patient registration, insurance verification, and scheduling, supporting smooth hospital admissions.

The incumbent will collect demographic data, manage insurance information, and liaise with physicians and staff to ensure proper pre-admission procedures and confidentiality. Prior experience in health systems is preferred.

Qualifications

• Experience with patient registration and scheduling processes.
• Excellent verbal and written communication abilities.
• Strong customer service and empathy skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Collect and analyze patient demographic, insurance and financial data for admission and pre-admission from all payor classes.
• Update information in the system and ensure accuracy of records.
• Scan insurance cards and complete required paperwork.
• Verify insurance details and ensure pre-certification where needed.
• Coordinate scheduling and bed assignments within department needs.

Skills

Patient registration

Scheduling

Communication

Confidentiality

Tools

Hospital information systems

Job description

Job Description - CLERK V - PATIENT ACCESS/ADMISSIONS- EVENINGS - PROVIDENT (00139320)

CLERK V - PATIENT ACCESS/ADMISSIONS- EVENINGS - PROVIDENT

Job Number

00139320

Job Posting

Sep 24, 2026, 4:24:30 PM

Closing Date

Oct 9, 2026, 4:59:00 AM

Full-time Shift Start Time : 3:00 P.M. Shift End Time : 11:00 P.M.

Collective Bargaining Unit : AFSCME 1111 Health and Hospital Systems Posting Salary : $25.148 STARTING HOURLY

Organization

Health and Hospital Systems

Shift: 3PM - 11PM

Job Summary AFSCME 1111

Under the direction of the System Director of Patient Access, collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre-admit patients from all payor classes. Maintains level of professionalism when working with the hospital departments, physicians, physician’s office staff and patients.

Typical Duties

• Collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre-admit patient from all payor classes
• Updates any new or change of information into the system
• Scans insurance cards; ensures completion of all necessary paperwork
• Follows all applicable regulations and standards for registration
• Secures all signatures required to provide medical treatment, assign insurance benefits, release of information with referral to Medical Assistant-No Grant (MA-NG) Caseworker
• Completes the Medicare Secondary Payor (MSP) questionnaire
• Obtains and verified all insurance information
• Assures that scheduled procedures are verified and pre-certified with insurance companies
• Initiates electronic and/telephone inquiries to insurance payors and claims administrators
• Performs patient scheduling functions for app appointment requests
• Maintains admission, discharge and transfers for proximity input to monitor internal and external bed assignments
• Collects all required bed reservation information prior to bed assignment
• Maintains personal computer literacy of access software functions
• Maintains a level of professionalism when working with the hospital department, physicians, physician’s office staff and patients
• Performs other duties as assigned

Knowledge, Skills, Abilities and Other Characteristics

• Thorough knowledge of patient registration and scheduling requirements
• Knowledge and familiarity with hospital/clinical based systems
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong customer services and empathy skills
• Demonstrates good computer and typing skills
• Demonstrate good phone and email etiquette skills with strong response times
• Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
• Ability to function autonomously as a team member in a multidisciplinary team
• Demonstrate attention to detail, accuracy and precision
• Demonstrate a high degree of confidentiality and discretion

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify forthe Public Service Loan Forgiveness Program (PSLF)

Veteran Preference

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable)

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference.

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUALOPPORTUNITY EMPLOYER