Clerk V, Admissions and Enrollment (2 positions available) - North Shore Community College

North Shore Community College; Lynn (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

North Shore Community College in Lynn, MA is hiring two Clerk V, Admissions and Enrollment staff to provide welcoming service and support for credit and noncredit enrollment processes. You will assist with admissions, records, and student data entry using Banner and related systems.

Join a diverse community college focused on access, affordability and student success. The role requires strong customer service, data-entry accuracy, and teamwork across Admissions, Student Support and Financial

Qualifications

• Associate's degree with at least 2 years in an enrollment services office or equivalent experience.
• Proficiency in Microsoft Office Suite; data entry skills.
• Strong customer service, interpersonal communication in a multicultural setting.
• Knowledge of Banner, Navigate or similar student information systems preferred.

Responsibilities

• Provide customer service to students and parents by phone, in person, email and Centro Hub.
• Assist students with admissions, records, enrollment, and student portal use.
• Scan and index student records; support document processing.
• Coordinate with Enrollment Team on documents for admissions, retention and graduation.
• Assist in events and campus outreach; participate in Welcome Desk activities.
• Support cross-training of staff and back-up for Enrollment Specialists.
• Utilize Banner, CRM, and Navigate for data entry and processing tasks.
• Prepare and respond to department emails and voicemail messages.

Skills

Customer service

Data entry

MS Office

Excel

Word

Access

Bilingual Spanish

Education

Associate's degree

Tools

Banner

Navigate

Centro Hub

Gmail

Job description

Clerk V, Admissions and Enrollment (2 positions available)

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Clerk V, Admissions and Enrollment (2 positions available)

Grade 15, AFSCME Unit position, 37.5 hours/week

SALARY: $2,152.54 biweekly, ($55,966.04 per year) with fringe benefits. At this time, the College is not providing sponsorships for Visas. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts.

GENERAL STATEMENT OF DUTIES: Responsible for creating a welcoming atmosphere within the Student Success Center.. Assists students in understanding and completing procedures for both credit and noncredit enrollment, such as: applying for admission, change of program requests, registration and add/drop, request for transcript(s), and enrollment verification. Gathers required student documentation, assists in the management of student files, and completes data entry and monitors records in an integrated Student Database system. Interacts with students, the public and College faculty and staff.

ESSENTIAL FUNCTIONS:

• Provide customer service to students and parents by phone, in person, via email, and virtually via Centro Hub, by answering questions and advising customers on all aspects of student services
• Determines service needs according to established office policies and provides direct service or refers students appropriately to professionals within the center or around the college.
• Assists prospective and enrolled students in admissions, and records processes; assists students in use of the student portal, Gmail, and other online services.
• Scans and indexes student records.
• Interacts with the Enrollment Team to organize and process documents relevant to students' admission, retention and graduation.
• Participates as an active member of the Student Success Center in the planning and delivery of comprehensive services to students.
• Participates in specialized activities such as recruitment events, Orientation, and Commencement, as assigned.
• Responsible for participating in cross training fellow staff members
• Provides excellent customer service and works with the Admissions and Recruitment Office, Student Support and Advising, and Student Financial Services to increase access to the College and reach the College's enrollment goals.
• Monitor and respond daily to correspondence received on department/divisional e‑mail accounts and voicemail inboxes.
• Provide clerical assistance to staff, including coordinating mailings, tracking documents, copying, faxing, information packet compilation and mail distribution.
• Collects and processes documents such as change of program forms, registration forms, withdrawals, enrollment verifications, transcript requests, name changes, etc.
• Processes admissions applications including uploading required documents, determining if the student has met all requirements for acceptance on the general application, and confirming that proficiency has been met.
• Cleans up discrepancy reports as needed for data integrity.
• Serve as back‑up for Enrollment Specialists
• Utilize the College's database system (Banner), CRM, and Navigate for all pertinent data entry and processing functions.
• Assist in outgoing call campaigns; deadline reminders, collection outreach and other notifications as necessary.
• May be required to occasionally work evening and weekend events, and report to other campuses if coverage is needed.
• Will be expected to work the Welcome Desk to assist students with the sign in process of the Student Success Center.
• Perform other duties as required or assigned by managers within Enrollment Services.

SUPERVISION RECEIVED: Executive Director of Admissions and Enrollment Management

Requirements:

• An Associate's degree with a minimum of 2 years of related work experience in an enrollment services office position or the equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite and data entry required: Excel, Word and Access. Knowledge of accounting practices and principles.
• Ability to perform with energy, enthusiasm, and professionalism as part of a team.
• Strong computer skills, comfort with technology, and demonstrated accuracy with data entry.
• Excellent customer service, interpersonal communication, preferable in a multicultural work setting.
• Demonstrated ability to interact with students and outside agencies to resolve problems.
• Must have the ability to prioritize multiple projects and work independently with minimal supervision in a multitask environment.
• Experience interacting with culturally diverse populations.
• Work with remote technology such as Google Drive, Google Calendar, Navigate, Zoom, Google Meets, etc.
• Ability to occasionally travel between campuses as necessary.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

PREFERRED QUALIFICATIONS:

• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Strong customer service skills and ability to multitask
• Strong technology skills and knowledge of Banner or other integrated student database systems preferred.
• Bilingual Spanish is preferred.

Additional Information:

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: [e-mail]

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here .

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: [e-mail]

North Shore Community College participates in E‑Verify.