CLERK V - ACHN - SURGICAL SPECIALTY CLINIC

Cook County Government; Chicago (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan

Deferred Compensation Program

Paid Holidays, Vacation, and Sick Time

PSLF program eligibility

Tuition Reimbursement

Job summary

Cook County Government's Health and Hospital Systems unit is seeking a Clerk V for ACHN - Surgical Specialty Clinic at Stroger. The role focuses on patient registration, scheduling, and filing within a confidential healthcare setting.

The position involves handling calls, assisting patients with the portal, and supporting clinical staff while ensuring accuracy and privacy. Training provided for EMR and workflows.

Qualifications

• High school diploma or GED is required (proof at interview).
• Two years of clerical experience in healthcare or customer service required.
• Knowledge of patient registration database is preferred.
• Bilingual skills are a plus.

Responsibilities

• Provide customer service to patients and families.
• Verify patient information and register in EMR.
• Assist patients with the patient portal.
• Distribute information to patients as directed by clinicians.
• Coordinate follow-up calls and transportation needs.
• Handle mail, scans, and document distribution.
• Answer calls and route to appropriate departments.
• Perform other duties as assigned.

Skills

Clerical skills

Office equipment

Phone etiquette

Verbal communication

Written communication

Word processing

Multi-tasking

Education

High school diploma or GED

Tools

EMR system

Job description

Job Description - CLERK V - ACHN - SURGICAL SPECIALTY CLINIC (00139613)

Job Description

CLERK V - ACHN - SURGICAL SPECIALTY CLINIC

Job Number:

00139613

Job Posting

Oct 28, 2026, 1:43:19 PM Closing Date: Nov 12, 2026, 5:59:00 AM Full-time Shift Start Time : 8:30 A.M. Shift End Time : 4:30 P.M.

Collective Bargaining Unit : AFSCME 1111 Health and Hospital Systems Posting Salary : $25.148 STARTING HOURLY

Organization

Health and Hospital Systems

LOCATION: ACHN - SURGICAL SPECIALTY CLINIC - STROGER

SHIFT: 8:30AM - 4:30PM

Job Summary AFSCME 1111

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Typical Duties

• Provides customer service to the patients, family, and significant other
• Verifies patient information and registers patient in Electronic Medical Records (EMR)
• Assists patient with using patient portal
• Distributes information to patients as directed by clinical providers
• Assists patients with transportation needs and makes follow-up call, as needed
• Copies and/or scans documents, as needed
• Answers calls and routes them appropriately
• Sorts and distributes mail
• Prints and distributes depart/discharge documents
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• Two (2) years of clerical experience within a healthcare or customer service setting is required

Preferred Qualifications

• Knowledge of patient registration database system is preferred
• Hospital registration experience is preferred
• Bilingual is preferred

Knowledge, Skills, Abilities and other Characteristics

• Knowledge of clerical and standard office practices and procedures
• Skilled in the use of standard office equipment
• Demonstrate good phone and email etiquette skills with strong response times
• Excellent verbal and written communication skills to work with all levels of individuals internally and externally
• Demonstrate the ability to use word processing and database software
• Ability to communicate with a diverse environment and communicate with tact and courtesy.
• Ability to understand and follow oral and written instructions
• Ability to multi-task and prioritize assignments
• Ability to lift ten (10) pounds
• Ability to sit, stand and bend for periods of time
• Ability to travel, as required
• Ability to work flexible hours

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

VETERAN PREFERENCE

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

Meet the minimum qualifications for the position.

Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

BENEFITS PACKAGE

Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs

*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCH is strictly prohibited from conditioning, basing or knowinglyprejudicing oraffectinganytermoraspectof County employment or hiring upon or because ofany political reason or factor.

COOK COUNTY HEALTH IS AN EQUALOPPORTUNITY EMPLOYER