Clerk-Revenue Protection (Part-Time)

Memphis Light, Gas, & Water; Memphis (TN); On-site; USD 50,000 - 63,000; Full time

Job summary

An established industry player is seeking a detail-oriented Clerk for Revenue Protection. In this role, you'll perform crucial clerical support functions, including calculating and processing data for reports, managing customer inquiries, and entering data using specialized software. Your expertise in software applications and strong communication skills will be essential as you navigate interactions with various stakeholders. This position offers a dynamic work environment where your contributions will help maintain operational efficiency and customer satisfaction. If you're ready to make an impact in a supportive team, this is the opportunity for you!

Qualifications

• Must have a valid driver's license from the state of residence.
• Experience with software applications and proficiency with calculators.

Responsibilities

• Calculate and process data for reports and inquiries.
• Handle customer calls, including irate callers, and manage schedules.

Skills

Data Entry

Customer Service

Bookkeeping

Typing (45 w.p.m.)

Communication

Education

High School Diploma or G.E.D.

Tools

CIS/Banner Software

Word Processing Software

Spreadsheets

Ten-Key Calculators

Job description

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

Position: Clerk-Revenue Protection

The Clerk-Revenue Protection will perform intermediate clerical support functions in assigned areas, including:

1. Calculating, researching, compiling, tracking, and processing data for reports;
2. Answering telephone calls from customers, including irate/hostile callers;
3. Dispatching and entering work orders, routing daily investigative work through mobile dispatch;
4. Entering time and reviewing accounts for field personnel, ordering supplies;
5. Posting court-ordered restitution payments and recording adjustments on the CIS system to reverse debited diversion fees.

Essential Duties:

• Responding to inquiries from Division employees, FBI, TBI, police departments, and other parties concerning account data and metering consumption;
• Typing reports, correspondence, forms, and maintaining an updated filing system;
• Handling telephone calls, managing schedules, and operating office equipment;
• Entering and retrieving data using computer software and hardware;
• Performing bookkeeping functions for restitution payments and revenue received;
• Performing other duties as assigned.

Qualifications:

Licenses and Certifications: Must have a valid driver's license from the state of residence.

Education: High school diploma or G.E.D.

Experience: Experience with software applications such as CIS/Banner, word processing, spreadsheets; proficiency with ten-key calculators; knowledge of Division operations.

Additional Information: Successful completion of clerical/secretarial training programs; passing a typing test of 45 w.p.m.; passing a customer contact test; physical demands include sedentary work, brief standing or walking, and operating office equipment. Visual, hearing, and speaking abilities must be adequate.

Location & Organization:

Primary Location: USA-TN-Memphis at AB01 David F Hansen Admin Bldg, 220 South Main Street, Memphis 38101-0430

Organization: 0361310 Revenue Protection

Job Posting Date: May 5, 2025, 3:29:25 PM

Salary Range: Minimum $50,128.00; Midpoint $62,670.40