Clerk, Refund Accounting

Carnival Cruise Line; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading cruise line is seeking a Refund Processing Specialist to manage reservations and sail & sign refunds. Responsibilities include responding to inquiries, conducting research, and processing payments. Candidates should have at least 2 years of customer service experience and strong analytical skills. This is a remote position requiring occasional in-office collaboration in Miami, FL. Comprehensive benefits and bonuses offered.

Benefits

Health benefits

401(k) plan with company match

Paid time off and holidays

Employee discounts on cruises

Tuition reimbursement

Qualifications

• 2 years of customer service experience.
• High School Diploma or GED required.
• Associate's Degree is a plus.

Responsibilities

• Respond to Refund Inbox inquiries.
• Conduct account/booking research and prepare journal entries.
• Review checks/electronic payments.
• Perform daily refund processing for Reservations and Sail & Sign.
• Manage Abandoned Property processing.
• Provide phone customer service for Revenue Accounting.

Skills

Customer service experience

Analytical & auditing skills

Proficient in Microsoft Office

Education

High School Diploma or GED

Associate’s Degree

Job description

Responsible for the processing of Reservation and Sail & Sign refunds including travel agency commission payments, and the handling of related tasks. The role requires interactions with other teams within the company, and communication with some external vendors. The position requires good communication, organizational and computer skills.

Essential Functions:

• Respond to Refund Inbox inquires.
• Account/booking research and journal entry preparation.
• Review check / electronic payments.
• Perform daily refund processing for Reservations and Sail & Sign.
• Abandoned Property processing.
• Provide phone customer service for Revenue Accounting.
• Perform other duties as assigned.

Qualifications:

• 2 years of customer service experience
• High School Diploma or GED
• Associate’s Degree

Knowledge, Skills, and Abilities:

• Analytical & auditing skills, strong verbal & written communication skills
• Proficient in Microsoft Office Products (Word, Excel)

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays — All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time — All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
• Sick Time — All full-time employees receive 80 hours of sick time each year.
• Other Benefits
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.