Clerk, Physician Services

Lifepoint Health®; Maysville (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading healthcare provider in Maysville, KY, seeks a Clerk for the Physician Services department. This entry-level position involves customer service, patient scheduling, and insurance verification in a supportive environment. The role offers a chance to be part of a dedicated team providing quality healthcare in the community.

Benefits

Health Benefits (Medical, Dental, Vision)

401K Benefits for full-time employees

Competitive Paid Time Off

Tuition Reimbursement for qualified applicants

Continuing education opportunities

Qualifications

• Must communicate clearly to customers in person and over the telephone.
• Knowledge of medical terminology preferred.
• Ability to read and write to fulfill job description.

Responsibilities

• Carries out front office activities courteously and helps customers.
• Coordinates patient scheduling and EMR activities.
• Performs insurance eligibility verification.

Skills

Communication Skills

Customer Service Skills

Time Management

Education

High school diploma or equivalent

Associate’s degree or higher

Job description

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Meadowview Regional Medical Center

PRN - as needed

Clerk - Float position

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high quality, cost effective healthcare in the communities we serve.

Where We Are:

Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state’s best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• And much more…
  
  

Position Summary:

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

Essential Functions

• Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notifies office manager of customer complaints in a timely manner
• Gathers appropriate demographic information on each customer and updates the practice management system
• Notifies customers of long waits and offers alternatives
• Ensures effective telephone communication and documents messages
• Coordinates all EMR/medical record activities
• Collects and post payments and ensures safety and security of all monies
• Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Performs insurance eligibility verification and obtains prior authorization as needed
• Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Performs appointment confirmation telephone calls
• Completes required in-services
• Participates in the development and implementation of patient satisfaction improvements
• Makes referrals to other medical care team members when needed
  
  

Minimum Qualifications:

Education:

• High school diploma or equivalent, required
• Associate’s degree or high, preferred
  
  

Experience:

• Knowledge and experience with computers, coding and medical terminology, preferred
  
  

Required Skills:

• Must be able to communicate clearly to customers in person and over the telephone
• Must be able to read and write to fulfill job description
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to prioritize and cope with stress in a positive manner
• Must be able to provide excellent customer service
• Standing, sitting, walking, bending (45-90 degree angles) are required
• May require stair climbing
• Hearing must be adequate to perform duties
• Normal visual acuity necessary to perform duties
• May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment
  
  

EEOC Statement:

Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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