Clerk, Per Diem (PD), Days

3M HEALTHCARE; Southbridge (MA); On-site; USD 20,664 - 30,307; Full time

Job summary

UMass Memorial Health in Massachusetts is seeking a friendly, detail‑oriented office assistant in Imaging Services to perform clerical duties such as logging patients, answering phones, scheduling appointments, and preparing exam envelopes.

The role requires basic office skills, computer literacy, and strong customer service. Schedule: Monday to Friday, 8:00 a.m. – 4:30 p.m., Day Shift; on-site work with predictable attendance and a professional, respectful environment.

Qualifications

• High school diploma or GED preferred.
• Experience in a clerical environment or customer service field required.
• Computer literacy required.
• Demonstrated customer service skills required.

Responsibilities

• Logging patients, answering phones, scheduling, and preparing exam envelopes.
• Maintain records as directed.
• Maintain order and cleanliness of the office.
• Stocking and supplying office supplies and providing customer service support.

Skills

Clerical skills

Customer service

Computer literacy

Education

High school diploma or GED

Job description

Position Overview

Under the general supervision of the office coordinator, this role performs a variety of clerical duties within the Imaging Services office, including logging patients, answering phones, scheduling, and preparing exam envelopes. The position requires basic office skills, customer service interaction, and basic computer literacy. Schedule: Monday through Friday, 8 a.m. – 4:30 p.m. Shift: Day Shift (8 hours).

Major Responsibilities

• Maintaining ethical relationships with patients and staff
• Maintaining records as directed
• Maintaining order and cleanliness of the office
• Stocking and supplying office supplies and providing customer service support

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures and objectives
• Attend meetings, conferences, seminars as required or directed
• Demonstrate use of Quality Improvement in daily operations
• Comply with all health and safety regulations and requirements
• Respect diverse views, demonstrate Standards of Respect, and contribute to a professional, tolerant, civility-oriented environment for employees, patients and visitors
• Maintain regular, reliable, and predictable attendance
• Perform other similar and related duties as required or directed

Position Qualifications

• Preferred: High school diploma or GED
• Required: Work experience in a clerical environment or customer service field
• Required: Computer literacy
• Required: Demonstrated customer service skills

Unless a certification, licensure or registration is required, an equivalent combination of education and experience may be substituted for the above requirements.

Physical Demands and Environmental Conditions

• Stand 1/32 of the time
• Walk 1/33 of the time
• Sit 2/34 of the time
• Talk or hear 2/35 of the time
• Uses hands to finger, handle or feel 2/3 of the time
• Work near moving mechanical parts 2/3 of the time

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We strive to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.