Clerk Nutrition Call Center

St. Elizabeth Healthcare; Edgewood (KY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Clerk for their Nutrition Call Center. In this role, you'll manage meal orders using specialized software, ensuring that patients receive the meals they need with respect and efficiency. You'll engage with patients and families, guiding them through the meal ordering process while maintaining high standards of service. This position offers a unique opportunity to contribute to patient care in a supportive environment, where your skills in communication and customer service will shine. If you're passionate about helping others and thrive in a fast-paced setting, this could be the perfect opportunity for you.

Qualifications

• High school diploma or GED required.
• One year of relevant work experience preferred.

Responsibilities

• Maintain computerized diet office software for meal orders.
• Receive and process meal orders from patients and families.
• Coordinate Call Center workflow during peak volumes.

Skills

Basic computer skills

Strong verbal skills

Strong written skills

Customer service skills

Education

High school diploma or GED

Tools

CBORD software

Job description

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Job Type

Regular

Scheduled Hours

20.25

Job Summary

Maintains electronic menu/diet system; accurately obtains meal orders from patients and visitors efficiently: transposes meal order into CBORD software for menu processing; conducts report processing as directed; works closely with Ambassadors communicating missed meals and patient needs.

Demonstrate respect, dignity, kindness, and empathy in each encounter with all patients, families, visitors, and other employees regardless of cultural background.

Job Description

The best culinary career is right here!

St. Elizabeth Healthcare is hiring a Call Center Clerk for our Edgewood, KY hospital.

Shift/Hours: 20.25 hours/week evening shifts during the week and dayshift every other weekend

• Maintain computerized diet office software (CBORD) to reflect current diet orders and supplement orders received via the patient electronic health record. Update pertinent data. Process reports.
• Receive phone calls from patients and/or families for meal order processing. Transpose meal orders to the room service computer software for ticket processing and meal preparation with cooks and tray line.
• Guide and assist patients through meal ordering process to confirm diet order parameters are met.
• Coordinate Call Center workflow during peak volumes to maintain short call wait times.
• Anticipate patient needs and mediate patient concerns regarding meal service.
• Communicate effectively with members of other departments, physicians, and co-workers.
• Cash handling: Monitor and maintain effective cash handling and accounting practices.
• Ensure compliance with all local, state, federal, and medical center regulatory, safety, sanitation, and security standards. Participate in performance improvement (PI) studies, assist with data collection, and support action plans.
• Perform other duties as assigned.

Education, Credentials, Licenses

• High school diploma or GED required

Specialized Knowledge

• Basic computer skills
• Strong verbal and written skills

Experience

• One year of relevant work experience
• Customer service training and skills

FLSA Status

Non-Exempt