Clerk Mobile Device Technology Support - School

Bethel School District; Spanaway (WA); On-site; USD 17,000 - 19,000; Part time

Job summary

Bethel School District is seeking a part-time Technology Support Technician to assist in the library media center. The role provides mobile device support, helps manage inventory, and supports staff and students with hardware, software, and AV equipment during school hours.

Responsibilities include assisting the librarian, coordinating with technicians for tier 2+ support, and maintaining device records. Requires experience with school settings and basic asset management knowledge.

Qualifications

• Two years of experience working with school age children or in a library or office setting.
• Technology or asset management training or experience preferred.

Responsibilities

• Deliver mobile device technical support to students, staff and volunteers; troubleshoot and resolve issues; escalate complex problems to higher-level technicians as needed.
• Maintain and verify inventory and service records for mobile devices; input data into asset management systems; conduct annual inventory counts.
• Diagnose and resolve problems for mobile device software and hardware; run diagnostic programs and perform repairs within scope of the role.
• Provide tier 1 hardware and software support to administrative and instructional staff; assist with system use questions and solutions.

Skills

Mobile device troubleshooting

Tier 1 support

Asset management

Tools

Destiny Asset Manager

AV equipment handling

Job description

THIS POSITION IS FOR 4 HOURS PER DAY AT180 DAYS PER YEAR.

PAY FOR THIS POSITION: PSE Salary Schedule Level 4 - $ 24.11

General Summary

This position is responsible for providing technology support for mobile devices in the library media center. This position is a tier 1 level of support and response for all school user base providing technical software, hardware and network problem resolution to school mobile device users by performing question/problem diagnosis and guiding users through step-by-step solution while also coordinating with field technicians for tier 2+ support. Responsibilities also include assisting the librarian or certificated library media specialist with instructional and non-instructional activities for students by assisting in the operation of a library.

Essential Functions

• Deliver mobile device technical support to students, staff and volunteers by identifying, troubleshooting and resolving a wide range of technical computer-related problems; seek to resolve all user problems through problem solving process; elevates and forwards all unresolved mobile device issues to AV/COMPUTER/TELECOMMUNICATIONS Maintenance Technician for onsite assistance.
• Receives, maintains and verifies inventory and service records of all mobile devices and related supplies, materials and equipment at assigned school site. Verifies accuracy of received equipment against packing slips, instructions and purchase orders; inputs barcode and asset data into respective databases. Schedules, coordinates, and manages the physical mobile device inventory count process through yearly and/or ad-hoc inventory checks. Utilizes asset databases including Destiny Asset Manager.
• Identifies, diagnoses, and resolves problems for users of mobile device software and hardware; run diagnostic programs to resolve problems; performs appropriate repairs or adjustments to electronic equipment including audio visual (AV) equipment, and cables within the scope of position through onsite support. Adjusts and cleans equipment; test equipment to ensure proper operation and condition.
• Provides tier 1 level related hardware and software support to administrative and instructional staff. Responds to questions concerning system use; identifies and corrects equipment or user operational problems and provides solutions.
• Responsible for tracking fines for damaged and lost mobile devices and related supplies and materials. Generates various reports including but not limited to; fines, overdue, police and classroom checkout. Assists Business Office to monitor asset process.
• Assists librarian as needed. Assists with supervising and training student assistants and may provide grade input as requested. Locates, prepares and/or modifies digital learning materials for student and teacher use, enrichment activities and special projects as directed by certificated staff. Assists with supervising and training adult volunteers.
• Performs routine equipment repair; cleans technology equipment as necessary. Coordinated and maintains AV equipment, video library; maintains and troubleshoots a wide variety of audiovisual and technology equipment. Assists teachers with equipment problems; tapes materials for teachers as necessary; operates and maintains computers in library; recommends equipment acquisition; coordinates equipment repair.

Other Functions

• Checks materials in and out; assists students in use of equipment and resources; maintains security of materials and equipment. Maintains physical appearance of library, display cases and other assigned areas.
• Assists library circulation system, process library books, classroom textbooks, periodicals, materials, AV equipment, computer software and hardware for student and teacher use; stamps and numbers materials; maintains inventories. Maintains records, files, lists, catalogs, collections, shelves, backups, documentation and other data; and prepares other reports as necessary.
• Monitors student behavior to promote appropriate student behavior; corrects behaviors and maintains discipline according to established policies and procedures.
• May serve on various district committees and/or departmental work teams. Models appropriate and cooperative behavior, including protecting confidential information, consistent with ethical guidelines.
• Performs related duties consistent with the scope and intent of the position.

REPORTING RELATIONSHIPS

Reports to the Director of Operational Technology or designee; receives direction from principal or designee as assigned.

MENTAL DEMANDS

Occasionally required to deal with distraught or difficult individuals; required to convey technical information to nontechnical staff. May experience frequent interruptions. Required to deal with a wide range of student behaviors and academic abilities or with a wide range of physical or emotional disabilities.

PHYSICAL DEMANDS

Potentially exposed to ordinary infectious diseases carried by students. Exposed to student noise levels. Required to lift, carry and position books, supplies and equipment (not to exceed 40 pounds). Required to bend, kneel, stand, walk and climb low stepladder. This is not a sedentary position, however may be required to sit or stand for prolonged periods of time in front of a visual display terminal.

Minimum Qualifications

Education and Experience

Education, training, skills, and experience necessary to carry out the assignment, including two (2) years of experience working with school age children or in a library or office setting. Technology or asset management training or experience strongly preferred.

Allowable Substitutions

Vocational training as a library or office clerk or technician may substitute for the required experience on a year-for-year basis; and, such other alternatives to the above qualifications that the district may find appropriate and acceptable.

Required Knowledge, Skills And Abilities

Demonstrated skill in reading, writing and communicating. Knowledge of school procedures. Knowledge of audiovisual, tablet and computer equipment operation. Ability to deal with students in a warm and confident manner. Ability to remain flexible to changes in assignment. Ability to organize activities. Ability to follow and give instructions. Ability to be fair and consistent when working with students. Knowledge of effective behavior management techniques. Ability to recommend and compile library orders. Ability to operate a computer, mobile devices and learn the operation of school and library management system, word processing and database skills. Ability to input, track, and monitor data. Ability to identify and correct problems with mobile devices, computers and audiovisual equipment and perform minor repairs and adjustments. Keyboarding skill. Ability to operate general office machines. Ability to locate and recommend digital learning materials appropriate to teacher assignments and student learning levels. Ability to establish and maintain effective working relationships with students and staff.

Licenses/Special Requirements

Requires fingerprinting and background check to determine that there have been no convictions involving physical molestation, abuse, injury or neglect of a minor. Must complete training in and adhere to district infection control plan.

PSE UNIT AFFILIATION

Secretarial/Clerical

CONDITIONS

The preceding list of essential functions is not exhaustive and may be supplemented as necessary.

Wages And Benefits

• Salaries/Wages
• Insurance
• Retirement Plans
• Paid Time Off or Vacation
• Paid Holidays

Other Compensation

Non-Discrimination Policy

Bethel School District does not discriminate in any programs or activities on the basis of sex, race, ethnicity, color, religion, creed, national origin, sexual orientation, gender identity, gender expression, homelessness, immigration or citizenship status, disability, neurodivergence, the use of a trained dog guide or service animal, age, and honorably discharged veteran or military status and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Compliance / Gender-Inclusive Schools Coordinator, Darius Alexander, [e-mail], 253.800.2019; Title IX Coordinator, Mel Boyd, [e-mail], 253.800.2029; and 504 Coordinator, Melissa Munson-Merritt, [e-mail], 253.800.2301. All individuals may be reached at this address: 516 176th Street East, Spanaway, WA 98387. Title IX inquiries may also be directed toward the U.S. Department of Education, Office for Civil Rights (OCR). Information about the nondiscrimination and sex-based discrimination policies and grievance procedures, and how to report a concern or complaint: bethelsd.org.

El Distrito Escolar de Bethel no discrimina en sus programas ni actividades por motivos de sexo, raza, etnia, color, religión, credo, nacionalidad, orientacion sexual, expresion o identidad de genero, falta de hogar, estatus migratorio o de ciudadania, discapacidad, neurodiversidad, uso de perro guia entrenado o animal de servicio, edad, condicion de veterano o militar con baja honorable. Asimismo, ofrece igualdad de acceso a los Boy Scouts y a otros grupos juveniles especificados. Los siguientes empleados han sido designados para atender consultas y quejas de supuesta discriminacion: Cumplimiento de los Derechos Civiles/Coordinadora Escolar de Inclusion de Genero, Darius Alexander, [e-mail], 253.800.2019; Coordinador del Titulo IX, Mel Boyd, [e-mail], 253.800.2029; y Coordinadora 504, Melissa Munson-Merritt, [e-mail], 253.800.2301. Todas las personas pueden ser localizadas en esta direccion 516 176th Street East, Spanaway, WA 98387. Las consultas sobre el Titulo IX tambien pueden dirigirse a la Oficina de Derechos Civiles (OCR) del Departamento de Educacion de los Estados Unidos. Para mas informacion sobre las politicas de no discriminacion y discriminacion por razon de sexo, los procedimientos de reclamacion, y sobre como comunicar una preocupacion o queja visite: www. bethelsd.org.