CLERK III.DISTRICT CLERK FAMILY SECTION

Dallas County; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual for a clerical support role. This position involves a variety of tasks, including processing documents, resolving inquiries, and assisting in training staff. The ideal candidate will thrive in a customer service environment, possess strong organizational skills, and have a solid understanding of computer applications. Join a dedicated team where your contributions will help maintain efficient operations and support the community effectively. This is a great opportunity for someone looking to grow their career in a supportive environment.

Qualifications

• High school diploma or GED with 3 years of related experience or 45 college hours.
• Ability to type and knowledge of computer applications required.

Responsibilities

• Resolve issues and respond to inquiries from clerks and customers.
• Review and process complex documents and data.
• Maintain files and records while ensuring confidentiality.

Skills

Customer Service

Typing (35 wpm or 70 kspm)

Data Entry

MS Excel

MS Word

Organizational Skills

Education

High School Graduate or GED

45 hours of college

Tools

Standard Word Processing Software

Department-specific Computer Systems

Job description

Performs a variety of complex support tasks which may include: processing a variety of documents; drafting routine correspondence; resolving questions and problems; providing information; researching files and records; and assisting with the training of Level I and Level II clerks. Works within a well-defined framework of policies and procedures, under minimum supervision.

Responsibilities

1. Resolves problems/issues and responds to inquiries from Level I/II clerks, customers, and other entities.

2. Reviews, validates and processes a variety of complex documents, data, reports and other materials requiring specialized knowledge.

3. Collects, inputs and reconciles data, funds or inventories and prepares appropriate reports.

4. Utilizes department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc..

5. May assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.

6. Maintains a variety of files and records and releases information according to the County’s policies and procedures while maintaining confidentiality of records.

7. Performs other duties as assigned.

Qualifications

Education, Experience and Training:
Graduation from an accredited high school/GED program. Three (3) years job related experience or 45 hours of college or a combination of the two. Experience in a customer service environment a plus.

Special Requirements/Knowledge, Skills & Abilities:
Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships and excellent customer service with other County employees and the general public.

Physical/Environmental Requirements:
May require prolonged sitting, walking and/or standing and ability to lift files, boxes, and copies up to 25 lbs. unassisted.

Job Info

• Job Identification 25000428
• Posting Date 03/10/2025, 05:00 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations DISTRICT CLERK FAMILY SECTION, Dallas, TX, 75202, US