Clerk II (Office Support Specialist)

County-of-Winona---Winona-County; Winona (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Winona County is seeking a clerical and customer service position at the Law Enforcement Center in Winona, MN. The role includes greeting visitors, processing gun permits, conducting annual Permit to Carry reviews, answering non-emergency calls, and preparing reports for the Finance Department.

The position offers a starting wage of $25.06 per hour, with advancement up to $32.92 per hour, depending on qualifications. Applications open until 4:00 p.m. November 9, 2026. Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent with three years of increasingly responsible general clerical experience.
• Experience with Microsoft Word and Excel required.
• Ability to type from plain copy accurately.
• Strong customer service and communication skills.

Responsibilities

• Greet visitors and provide front-desk customer service.
• Process and review gun permits.
• Perform annual Permit to Carry reviews.
• Answer non-emergency calls and prepare reports for the Finance Department.
• Maintain filing and basic data-entry tasks.

Skills

Office procedures

Arithmetic accuracy

Filing systems

Report preparation

Data interpretation

Decision making

Attention to detail

Customer interaction

Communication

Office equipment

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Law Enforcement Center
201 W 3rd St
Winona, MN 55987, USA

Description

This position, located at the Winona County Law Enforcement Center, provides essential clerical and customer service support to the Sheriff's Office. Responsibilities include greeting visitors, processing and reviewing gun permits, conducting annual Permit to Carry reviews, answering non-emergency calls, and preparing reports for the Finance Department.

Winona County is accepting applications until 4:00 p.m. November 9, 2026.

This position starts at $25.06/hour (DOQ) with advancement up to $32.92/hour.

Characteristics of Class

Under general supervision an employee at this level is characterized by responsibility for a fairly complex to quite complex and important function, or subject matter within a department. A good knowledge of general office methods and equipment and of the functions and procedures of the department are essential. Skill in communicating with others are often important in positions in this class. Typing may involve technical terminology or the ability to design and layout reports, but the level of related responsibility is the governing factor in allocation to this level. An employee in this classification must have sufficient knowledge to be the primary reference source on the assigned subject and the ability to analyze and resolve a variety of work problems.

Supervisory Control

There is considerable opportunity for independent judgment and decision-making that have the effect of finality in most cases. Errors could have an adverse effect on the department's public relations or in the expenditure of time and money. An employee at this level may be expected to exercise a critical approach to their regular routines and make suggestions for improvement.

Examples of Duties

• Types straight copy from rough drafts or correct forms. Prepares materials for duplication. Makes tables, graphs, charts or diagrams, based on data supplied.
• Classifies informational material correspondence, special forms, records, orders, and other items following method designed by department. Sets up files and/or codes, indexes, tabs, or otherwise prepares classified material for filing or identification using department system. Maintains systematic filing system.
• Composes correspondence requiring specific knowledge of methods, procedures, policies, or other information. Checks standard forms and/or correspondence for inaccuracies of spelling, punctuation, grammar, spacing, or general appearance.
• Makes simple or routine entries in record books or standard forms by longhand or computer. Makes ordinary calculations requiring more than one step, with or without using a machine. Makes out various routine forms such as checks, receipts, invoices, for letter addresses, or other items, according to designated procedures by longhand or use of computer. May prepare vouchers.
• Draws up contracts, specifications, or other forms requiring specific knowledge of methods, procedures, policies or other information. Reads incoming correspondence to determine destination. Anticipates need of supported officials and gathers records, letters or other specific information that might be wanted. Arranges for appointments and meetings by consulting a list, time schedule, or other record, or by contacting, directly or indirectly, the persons concerned. Makes arrangements for reservations, purchase of tickets, or other similar matters.
• Answers fairly complex to quite complex questions and gives requested directions, or information, personally or by telephone. Explains details of services, methods or policies and refers applicants, clients or other individuals to appropriate personnel. Obtains necessary or desired information, authorizations, approvals, signatures, or other data from customers, supervisors, or other individuals. Assists individuals in completing necessary forms. Helps train new clerical staff.
• May be asked to research, analyze information and communicate findings.
• May work with cash or checks and receipts.
• Any other duties as assigned.

Required Knowledge, Skills, and Abilities

Any combination of training and experience providing the following knowledge, skills, and abilities, listed in their relative order of importance.

For Full Performance

• Considerable knowledge of modern office procedures, practices, and equipment.
• Knowledge and accuracy of arithmetic computations.
• Ability to establish and/or maintain effective filing system.
• Ability to compile data and prepare reports from such data.
• Ability to compose correspondence requiring the application and knowledge of methods, procedures, policies and other information.
• Ability to make decisions in accordance with laws and departmental policies and procedures.
• Arithmetic skills with no errors using addition, subtraction, multiplication, and division.
• Accuracy in making routine bookkeeping entries, in filling out business forms and spelling, punctuation, and grammar, both orally and written.
• Ability to make accurate comparisons of verbal and numerical data.
• Ability to work with various groups, including volunteer groups, to help organize, assist, and advise on work-related issues.
• Knowledge of the legal and technical forms and terminology of the area of specialization.
• Skilled in the use of office equipment required in the area of specialization.

For Pre-Employment

• Knowledge of Microsoft Word and Excel computer programs.
• Knowledge and accuracy in the use of the English language and grammatical structure.
• Ability to schedule and interrupt work in order to meet deadlines or coordinate with other schedules.
• Ability to type from plain copy accurately.
• Ability to deal effectively with and communicate informatively with the public.
• May be required to pass a personal background investigation.
• Any combination of related education and/or experience equivalent to graduation from high school and three years of increasingly responsible general clerical experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.