Clerk II

Texas Department of State Health Services; San Antonio (TX); On-site; USD 33,000 - 38,000; Full time

Job summary

Texas Department of State Health Services in San Antonio is seeking a Clerk II to support inpatient services with routine clerical duties and electronic health record tasks. You will assist patients, families and hospital staff, maintain records and help with coordination of daily operations.

The role requires a high school diploma or equivalent, Texas Nurse Aide certification preferred, and experience in general clerical work in healthcare settings.

Qualifications

• Knowledge of standard office and administrative procedures.
• Skill in using computers, office software and electronic records.
• Ability to communicate effectively with patients, families, visitors and staff.
• Ability to organize and prioritize multiple assignments with accuracy.

Responsibilities

• Attends work regularly and follows shift schedules.
• Provides assistance to hospital staff, patients and families with information and directions.
• Maintains and files records, forms and reports per procedures.
• Performs data entry and may prepare charts, graphs and tables.
• Assists nursing staff with admission and electronic health record processes.
• Place work orders and ensure completion.
• Manage office schedules and backup administrative duties.
• Answers phones and responds to routine inquiries.

Skills

Office procedures

Computer skills

Communication

Organization

Policy compliance

Education

High school diploma or equivalent

Texas Nurse Aide certification

Job description

Date: Aug 28, 2026
Location:
SAN ANTONIO, TX
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: Clerk II

Job Title: Clerk II

Agency: Dept of State Health Services

Department: TX Ctr for Infectious Disease

Posting Number: 20582

Closing Date: 11/26/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $2,917.00 - $3,404.91

Pay Frequency: Monthly

Salary Group: TEXAS-A-09

Shift: Compressed Weekend

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: Texas Center for Infectious Disease

Job Location City: SAN ANTONIO

Job Location Address: 2303 SE MILITARY DR

Other Locations: San Antonio

MOS Codes:

0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X

8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description

Clerk II works under the direction of the Director of Inpatient Services with moderate supervision, limited latitude for the use of initiative and independent judgment. Performs routine (journey-level) clerical work related to the day-to-day operation of an inpatient unit or other support services. Work involves contact with patients, families, and hospital staff. Responsibilities include assisting patients’ electronic health record and medical record tasks, processing forms, providing information and maintaining detailed records and files. May occasionally provide patient escort or transportation when needed.

Essential Job Functions (EJFs)

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift, and overtime per agency leave policy, and performs other duties as assigned.
• Provides assistance to hospital staff, patients, and their families/visitors, providing information and direction
• Sets up, maintains, duplicates, tracks, matches, thins records and files in accordance with established procedures.
• Files and maintains supplies, forms, documents, and reports.
• Completes and processes forms, letters, other records, and charts in accordance with established procedures.
• Performs data entry and retrieval. May prepare charts, graphs, and tables.
• Assist nursing staff with admission and other electronic health record processes.
• Place work orders when necessary and follow up to ensure completion.
• May maintain office schedules, appointments, and perform backup administrative duties.
• Answers telephones, takes messages, and responds to inquiries for routine information. To include answers call bells.
• May arrange the scheduling, transfer, and display of surplus property; and may assist in conducting a physical inventory.
• Uses computer applications such as spreadsheets, Microsoft Word, email, and database software in performing work assignments.
• May provide patient escort and transportation to events or medical appointments as needed on and off campus. Performs related work as assigned.
• Other duties as assigned include, but are not limited to, actively participating and serving in a supporting role to meet the agency’s obligations for disaster response and recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and location.

Knowledge, Skills And Abilities (KSAs)

• Knowledge of standard office and administrative procedures, including proper spelling, punctuation, grammar, basic arithmetic, business terminology, methods, and systems.
• Skill in the use of computers, office software applications, electronic record systems, and standard office equipment.
• Ability to prepare, organize, maintain, and retrieve records, files, forms, and reports accurately and confidentially.
• Ability to communicate effectively and professionally with patients, families, visitors, healthcare providers, and other staff.
• Ability to organize and prioritize multiple assignments while maintaining accuracy and meeting established deadlines.
• Ability to follow established policies, procedures, and instructions and to exercise appropriate judgment within assigned responsibilities.
• Ability to assist with the movement or transfer of supplies and equipment and, when assigned, provide safe patient escorts or transportation in accordance with established procedures.

Registrations, Licensure Requirements Or Certifications

Valid Texas driver’s license. REQUIRED

Initial Screening Criteria

Current Texas Nurse Aide certification in good standing. PREFERRED

Graduation From An Accredited High School Or Equivalent. REQUIRED

Experience performing general clerical or administrative support duties. REQUIRED

Experience performing clerical or administrative support duties in a hospital, healthcare, or clinical setting. PREFERRED

Additional Information

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks, including Nurse Aid, Medication Aide, and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine-preventable. As a result, state hospital policy requires employees to be vaccinated according to their level of contact with individuals. In the event you choose not to be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at [e-mail].

Salary Information, Pre-employment Checks, And Work Eligibility

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form

Nearest Major Market: San Antonio