Clerk I Mail Room

ADUSA Corporate Support; Milford Terrace (NC); On-site; USD 21,000 - 32,000; Full time

Job summary

ADUSA Corporate Support in Salisbury, NC is seeking a full-time mailroom associate responsible for daily mail delivery, shipping, and logistics support across Salisbury campuses. The role includes managing mail flow, packaging, and coordination with carriers to ensure timely deliveries.

You will operate pallet jacks, maintain copy centers, and assist IT/vendor service tickets while supporting executive and administrative needs.

Qualifications

• Must have valid driver’s license.
• Excellent customer service and communication with the public and associates.
• Basic computer knowledge and USPS/UPS workflow familiarity.
• Ability to lift up to 65 lbs repeatedly and handle heavy items.
• Pushing up to 500 lbs with pallet jacks; operate loading equipment safely.
• Strong teamwork and ability to work under pressure in a fast-paced mailroom environment.

Responsibilities

• Pickup and deliver mail and packages to Salisbury campuses.
• Operate pallet jack to move freight and load/unload trucks.
• Maintain delivery vehicles and equipment for daily use.
• Coordinate with internal departments and external vendors for shipments.
• Prepare shipping labels and manage UPS/USPS workflows and mailroom processes.
• Maintain inventory of office supplies and assist with copier maintenance and service tickets.

Skills

Driver's license

Customer service

Communication

Computer literacy

Lifting 65 lbs

Pushing 500 lbs

Teamwork

Working under pressure

Education

High School Diploma

Tools

COUPA portal

Job description

Category/Area of Expertise: Facilities & Maintenance

Job Requisition: 550397

Address: USA-NC-Salisbury-2110 Executive Drive

Store Code: Office Services - Salisbury (2761869)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

Providing a hub for all Salisbury based locations and maintaining an open physical channel between corporate, distribution and retail. Packaging and expediting over 1,000 UPS shipments per week and sorting, slotting, and pulling mail for 1100+ stores individually. Warehousing and staging of equipment and materials for executive, corporate, and retail support. Running van routes to both campuses, other Ahold Delhaize facilities, outside businesses, banks, and US Post Office. Providing a full-service copy center attached to the main office for frictionless associate experiences and face to face customer service.

This position is fully onsite five days per week and is based in our office located in Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis

Duties and Responsibilities

• Pickup U.S. Mail at local Post Offices
• Pickup and dropoff interoffice mail and packages for delivery to every department on all Salisbury campuses and buildings
• Maintain overall condition and appearance of delivery vehicles (drive vehicles to scheduled maintenance apppointments and yearly inspections)
• Run van routes to 7+ Ahold Delhaize locations including Food Lion Credit Union and Julian Rd. facility, external routes to banks and FedEx/UPS drop-off locations
• Deliver and pick up various items for the company at outside businesses
• Empty and sort contents (Western Union, Coupons, phone returns, office mail, etc.) of 200+ mailbags from stores daily
• Collect mail from inhouse mailboxes as well as mail drop off areas and sort accordingly (interoffice, USPS, store, etc.)
• Slot mail, signs, printed material and promotions into 1100+ store boxes weekly, separated by Store Number, DC, Zone, and/or State
• Pull all store mail weekly, load into pallets, record manifest and send to Distribution Centers
• Use manual/electric pallet jack to sort, stack, store, retrieve and move freight on loading dock
• Document location, date of arrival and department information of items stored on dock
• Receive, scan, sign for and distribute all incoming freight from carriers, vendors, and retail stores on a daily basis
• Sorting and placement of mailbag tags and keeping updated records of new stores and DC affiliation
• Regular communication with ADUSA Transportation on schedule changes to maintain consistent delivery times to all retail stores
• Providing and emptying of bulk shred containers for general business and confidential material
• Storage and delivery of bottled water for special meetings and executive support
• Answering packaging queries and general shipping information at customer service window.
• Running production level (100+ ppm) copiers managed by multiple software suites
• Maintain consumable inventory for copiers and placing service calls
• Modifying and editing of provided print materials to provide best quality
• Creating service tickets for machinery, working with repair technicians, and performing basic maintenance
• Coordinating software upgrades and troubleshooting with IT and vendors
• Providing industrial cutting, lamination, and hole punching services
• Creation and maintenance of databases used for scheduling deliveries and content creation specific to certain locations
• Maintain retail support supply inventory to provide a catalog of 28 items for 1100+ stores weekly
• Coordinate, store, and expedite 15 different DC support (WHO) forms for warehouses
• Sorting weekly maintenance supply deliveries for 6 Distribution Centers
• Storage and delivery of copy paper (legal, letter, tabloid) for both campuses and several buildings
• Moving trailers and assigning loads within the Yard Dock system
• Setting up, metering, and processing outgoing US mail through Pitney Bowes system
• Creation of shipping labels for individual and production runs as well as creating labels for remote pickup through the UPS Worldship system
• Loading and unloading multiple trucks, vans, and trailers every day
• Warehousing freight and equipment for IT rollouts as well as special projects for Executive and Administrative Support
• Prioritizing perishable packages as they are received and coordinate with responsible areas to maintain product integrity and storage within commercial refrigerator if necessary
• Storage and distribution of consumables for all office copiers
• Maintaining inventory and ordering of UPS packaging supplies (boxes, tubes, bubble mailers)
• Providing various courtesy amenities for associates including personal package drop-offs and shipping services
• Working as a team on special projects and emergency expedition of time sensitive materials
• Answering phone calls from retail, DC's, office associates and providing support
• Maintaining United States and North Carolina state flags and following protocols for lowering for national/state observance
• Sorting and palletizing Food Bank donations
• Providing support for associates in the field by coordinating their deliveries and printing training materials as needed
• Maintain billing records for UPS system
• Ordering supplies from vendors through COUPA portal
• Managing storage for departments in secured compartmentalized locations
• Creation of custom labels for bulk mailings and special projects

Qualifications

• Valid driver's license
• Excellent customer service and communication skills needed to work with the public and fellow associates to ensure effective delivery and service
• Basic computer knowledge
• Ability to deliver mail in all weather conditions, time restrictions and traffic delays.
• Repetitive lifting up to 65lbs (150 lb team lift)
• Pushing of 500 lbs.+ on float, pallets can exceed 2000lbs (manual pallet jack)
• Ability to work in team\group atmosphere
• Ability to work in pressure situations with narrow time windows
• High School Diploma

Preferred Qualifications

• Knowledge of the local area a plus

Skills and Abilities

• Proven time management skills
• Ability to meet deadlines to ensure information reaches destination on time.

• Ability to remember names and locations of approximately 1500+ people to ensure prompt and correct delivery.

NC Salary Range: $15.39 - $23.08

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.