Clerk/Dispatcher STT

The Virgin Islands Water & Power Authority; Charlotte Amalie (United States Virgin Islands); On-site; USD 38,000 - 46,000; Full time

Job summary

The Virgin Islands Water & Power Authority is seeking a Clerk Dispatcher to perform general clerical duties and operate radio/telephone equipment in a 24-hour public service setting.

Responsibilities include clerical support for engineering, timekeeping, report preparation, work order scheduling, and assisting customers with installation and cost estimates, with occasional field assignments and radio operation.

Qualifications

• High School diploma or equivalent with courses in commercial subjects.
• Five years of clerical experience with a private or public utility firm or three years experience as a Dispatcher.
• Ability to plan work and carry through to completion without close supervision.

Responsibilities

• Assists the engineering staff with daily clerical work; types correspondence from given information, records or reports; maintains records and correspondence files
• Computes total time worked by employees, posts to master timesheet and routes to payroll department
• Prepares all accident reports and other required department reports
• Conducts work order schedules and processes
• Assists with customer issues, complaints and other concerns related to work order installation and cost estimates
• May be occasionally be required to operate a two-way radio
• May be occasionally be required to perform field assignments
• Performs other duties as assigned.

Skills

Office procedures

English proficiency

Arithmetic

Data entry

Planning

Customer relations

Self-management

Education

High School diploma or equivalent with courses in commercial subjects

Tools

Adding machines

Copy machines

Computer terminals

Job description

Under general supervision, the Clerk Dispatcher is responsible for the performance of general clerical duties and the operation of the radio and telephone equipment.

Because the Authority has a primary responsibility to serve the public 24 hours per day an employee in this class is expected to work overtime as conditions demand and may be required to accept overtime on short notice during emergency or unusual conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Assists the engineering staff with daily clerical work; types correspondence from given information, records or reports; maintains records and correspondence files
• Computes total time worked by employees, posts to master timesheet and routes to payroll department
• Prepares all accident reports and other required department reports
• Conducts work order schedules and processes
• Assists with customer issues, complaints and other concerns related to work order installation and cost estimates
• May be occasionally be required to operate a two-way radio
• May be occasionally be required to perform field assignments
• Performs other duties as assigned.

Qualifications

• Good knowledge of office procedures, especially of the office assigned
• Good knowledge of English, spelling and arithmetic
• Knowledge of the method and equipment used in data entry and computer utilization
• Ability to plan work and carry through to completion without close supervision
• Ability to maintain effective working relationships and the general public
• Ability to plan work and carry through to completion without close supervision
• Ability to use adding machines, copy machines and computer terminals
• Ability to make arithmetic computations; ability to express oneself, orally and in writing, in a clear and concise manner
• Ability to review documents to verify completeness and accuracy of information

High School diploma, or equivalent, with courses in commercial subjects and five (5) years of clerical experience with a private or public utility firm or three (3) years experience as a Dispatcher.