CLERK DISPATCHER I AND II - SHIFT WORK - OAHU
State of Hawaiʻi
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Job summary
The State of Hawaiʻi, Department of Law Enforcement, is recruiting for Clerk Dispatcher I/II positions in Halawa to Kalihi and Downtown. The roles involve clerical work, reports, and operating a radio-telephone system, with duties expanding by level.
Applicants must be US citizens or eligible for unrestricted employment, have a high school diploma, and be willing to work rotating shifts including evenings, weekends, and holidays. Salary ranges are posted for Level I and II.
Qualifications
- Two years of progressively responsible general clerical work experience (Level I).
- For Level II, two years general experience plus one year specialized in operating radio-telephone systems.
Responsibilities
- Level I: prepare reports and maintain records; assist in operating the radio-telephone system; perform related duties.
- Level II: operate radio-telephone system; dispatch personnel and equipment for emergencies; perform clerical tasks and maintain records; perform related duties.
Skills
Education
Tools
Job description
The current vacancies are with the Department of Law Enforcement in Halawa to Kalihi and Downtown.
Applicants MUST BE willing and able to work rotating shifts, including evenings, weekends and holidays.
Level I - $3,333 to $4,221 per month (SR-09, Step C to I)
Level II - $3,748 to $4,742 per month (SR-12, Step C to I)
Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.
CLERK DISPATCHER I: Performs a variety of clerical work involving the preparation of reports and the maintenance of records; assists in operating a radio-telephone communication system in receiving and transmitting messages; and performs other related duties as assigned.
CLERK DISPATCHER II: Operates a radio-telephone communication system in receiving and transmitting messages; dispatches men, materials and equipment in response to emergency, service and trouble calls; performs a variety of clerical work involving the preparation of reports and the maintenance of records; and performs other related duties as required.
To qualify, you must meet all of the following requirements:
Legal Authorization To Work Requirement
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Education Requirement: Graduation from high school, or equivalent.
Level I: Two (2) years of progressively responsible general clerical work experience which involved the performance of a variety of clerical tasks which demonstrated knowledge of English grammar, spelling, common office machines and equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly.
Level II: Two (2) years general experience as described above; AND one (1) year of Specialized Experience involving operating a radio telephone communication system in receiving and transmitting messages; experience must have included answering emergency and trouble calls, determining the location and nature of the problem and dispatching personnel to handle emergency service and trouble calls.
Level I
Knowledge of: Office practices and procedures; filing methods and systems; punctuation, grammar, spelling and word usage; use of standard office machines and equipment.
Ability to: Read and interpret written material; keep records; make arithmetic computing; compare names and numbers rapidly and accurately; operate standard office machines and equipment; deal tactfully and effectively with the public and employees; learn to operate radio-telephone equipment.
Level II
Knowledge of: In addition to possessing the knowledges of the I level, applicants must possess the knowledge of radio-telephone communication system discipline and techniques.
Ability to: In addition to possessing the abilities of the I level, applicants must possess the ability to operate radio-telephone equipment; communicate clearly and calmly with other personnel and the general public and make decisions under emergency conditions.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.
In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport, must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the Security Identification Display Area (SIDA) clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within 10 years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years. The cost for the records check will be the applicant's responsibility.
The information provided above represents a summary of the Minimum Qualification Requirements. To view the Requirements in their entirety.
The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.
The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.
Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
The State provides a free life insurance policy for employees.
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
As an employer, the State also contributes to an employee's social security account.
For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.
What led you to explore career opportunities with the State of Hawaii?
- State Recruiting Office
- Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office)
- Job Fairs
- Consolidated Theatres
- TheBus
- Shopping Mall Advertisements
- Print Advertisements
- Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
- Army Partnership for Youth Success (PaYS)
- SkillBridge Program
- Facebook, Twitter, Instagram, etc.
- Governmentjobs.com
- Internships
- Other
Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.
Which of the following reflects your current employment status?
- Currently working in the private sector
- Currently working for a non-profit organization
- Currently working for the federal government
- Currently working for the State of Hawaii
- Currently working for another State
- Currently working for a local county agency (e.g., Maui County, City and County of Honolulu)
- Recent Graduate (e.g., high school or college)
- Currently unemployed for the past six months or more
- Recently laid off in the past six months (if you select this option, please indicate the employer in the next question).
- Other (if you select this option, please explain)
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