Clerk Customer Service Specialist

Pinellas County Government; Clearwater (AR); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

FRS retirement program

Deferred compensation

Job summary

Pinellas County Government is seeking a Customer Service Specialist in Clearwater to manage cashiering tasks, handle public inquiries, and assist with court-related processes. The role requires strong people skills and the ability to work well within a team in a government setting.

The position involves processing filings, assisting with Civil Court records, and providing clear information to attorneys, defendants, and the public both in person and by phone.

Qualifications

• 2 years experience in cashiering or accounting and practical skills in the use of computer equipment.
• Associate’s or higher-level degree in accounting or a financial related field.
• An equivalent combination of education, training and/or experience.

Responsibilities

• Enter transactions into computerized registers, receive monies, balance the register daily.
• Schedule not guilty pleas in traffic court and process related court work.
• Receive and file various legal papers and intake new Civil Court cases and other records.
• Process passport applications, marriage licenses, and related documentation.
• Provide accurate information to internal and external customers by phone and in person.
• Perform refunds, produce reports, and deliver excellent customer service.

Skills

Cashier experience

Accounting principles

Computer skills

Education

Associate’s or higher degree in accounting or finance

Tools

Cash registers

Job description

Customer Service Specialist

3165 N. McMullen Booth Rd., Bld. B. Clearwater, FL 33761

This position requires a people oriented individual with excellent customer service skills and experience handling difficult customers. This position is a customer service oriented and involves heavy communication with the public, attorneys and other government agencies both in person and on the phone. Excellent customer skills are essential in this position. The ability to interact well with others and perform in a team environment is highly desired.

What Would You Do?

• Performs cashiering work by entering transactions into computerized registers, receiving monies, making change and balancing the register daily.
• Performs specific traffic court related functions such as scheduling not guilty pleas, processing after court work, recalling warrants and reinstating driver licenses.
• Receives and accepts filings of various legal papers.
• Intakes and processes new cases for Civil Court records, Processes Marchman, Backer Act and Deposit Wills for Probate, processes passport applications, marriage license and ceremonies.
• Provide accurate, clear and concise information to internal and external customers, attorneys, defendants, and the general public on the telephone and in person.
• Additional duties include refunds, corrections, working computer generated reports and providing excellent customer service.
• Performs related work as assigned or required.

What Do You Need To Have?

• 2 years experience in cashiering or accounting and practical skills in the use of computer equipment.
• Associate’s or higher-level degree in accounting or a financial related field.
• An equivalent combination of education, training and/or experience.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable

• Knowledge of automated office equipment, practices and procedures.
• Skilled in the application of quality customer service.
• Skilled in the operation of automated office equipment
• Ability to make and apply decisions in accordance with laws, regulations and procedures.
• Ability to analyze accounts, perform computations and prepare related documents.
• Ability to understand and follow oral and written instructions and to express oneself clearly and
• concisely, orally and in writing.

Knowledge, Skills, and Abilities

• Knowledge of the principles of cashiering, governmental accounting and record keeping procedures pertinent to the area of assignment.
• Ability to comprehend and adhere to the Florida Statutes, Rules of Court and regulations pertinent to area of assignment.
• Knowledge of legal terminology, grammar, spelling, math and bookkeeping methods.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Clerk Customer Service Specialist, C16