Clerk

TekWissen ®; Sugar Land (TX); On-site; USD 28,413 - 40,467; Part time

Job summary

A global workforce management provider is seeking a customer service representative for a temporary assignment in Texas. This role involves assisting members with their credit union needs, opening and maintaining account services, and providing excellent member service. Candidates should have at least 2 years of relevant experience and strong communication skills. The position offers a competitive pay rate and is on-site in Sugar Land, Texas.

Qualifications

• Minimum 2 years of customer/member service experience with a credit union or bank.
• Strong oral and written communication skills.
• Ability to handle confidential matters with discretion.

Responsibilities

• Serve as a liaison between members and the credit union.
• Assist members with account information and services.
• Ensure confidentiality of member information.

Skills

Customer service skills

Communication skills

Ability to work independently

Discretion and confidentiality

Problem-solving skills

Job description

Base pay range

$25.00/hr - $25.00/hr

Job Type: Temporary Assignment

Work Type: Onsite

Duration: 7+ Months

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client Limited is an oilfield services company with over 140 nationalities working in more than 120 countries, and has principal executive offices in Paris, Houston, London, and The Hague. This client is the world’s largest offshore drilling company.

Job Description

• Purpose: Serve as a liaison between the member and the credit union.
• Provides account information, opens new accounts and handles member’s daily credit union needs.
• This position requires the candidate to be service-oriented, detail-oriented, self-motivated, able to work with minimal supervision and be able to perform a variety of tasks in accordance with credit union procedures.
• Maintaining all member information in a secure manner is a must.

Duties and Responsibilities

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
• Respond to member requests, concerns and questions as they are presented i.e. email, phone calls, walk-ins, member relationship software, call center tickets, etc. in a professional and timely manner.
• Assist members with their plastic card related issues including mailing cards, if necessary.
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Promote credit union products and services based on member’s needs.
• Perform account maintenance on member accounts when requested, with proper documentation/authorization.
• May perform the following teller duties, as a Backup Teller: receive checks and cash for deposit, verifies amount, and examines checks for endorsements. This includes loan payments and processing credit card payments. Cashes checks and pays out money after verification of signatures and member balances. Places holds on accounts for uncollected funds in accordance with policies and procedures. Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Promote and explain other credit union services as needed.
• Answer telephones; provide members with information as requested.
• Ensure propriety and confidentiality of members’ information.
• Ensure compliance with policies and procedures, rules and regulations including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls.
• Other duties as assigned.

Experience

• Minimum 2 years of customer/member service with a credit union or bank; required.

Knowledge, Skills and Abilities

• Perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Strong oral and written communication skills; ability to speak and write clearly and effectively.
• Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
• Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Effectively handle multiple, simultaneous, and changing priorities.
• Capable of exercising highest level of discretion on both internal and external confidential matters.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• Oil and Gas