Clerical Support Staff (Various Counties)

Apalachee Center; Tallahassee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A regional mental health service provider in Tallahassee is looking for Clerical Support Staff. This role involves answering calls, conducting financial assessments, maintaining office records, and ensuring client confidentiality. An ideal candidate possesses excellent customer service skills and attention to detail. Full-time position offers health benefits and competitive pay ranging from $15.00/hr to $17.00/hr.

Benefits

Health insurance

Dental insurance

Paid time off

Qualifications

• Must conduct themselves professionally and courteously.
• Knowledge of HIPAA regulations.
• Experience with administrative tasks.

Responsibilities

• Answer and route calls for staff.
• Conduct client financial assessments.
• Scan documents accurately within 48 hours.
• Handle safety coordination for the program.

Skills

Customer service skills

Communication

Attention to detail

Job description

Clerical Support Staff (Various Counties)

Join to apply for the Clerical Support Staff (Various Counties) role at Apalachee Center

Clerical Support Staff (Various Counties)

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Join to apply for the Clerical Support Staff (Various Counties) role at Apalachee Center

This range is provided by Apalachee Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $17.00/hr

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).

Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.

Overview

Support Staff performs basic office duties for the program and staff in the programs including answering phones, maintaining office logging system, assisting with scheduling and other clerical tasks to help the program to be organized and run smoothly. Expected to demonstrate strong customer service skills as the first point of contact for clients and outside callers and visitors. Handles various tasks related to maintenance of office systems, records, files, logs, and client charts according to the established guidelines. This position will cover several different counties.

Essential/Core Job-specific Duties And Responsibilities

• Serves as receptionist, answering, screening, and routing calls for assigned staff. Consults with supervisor regarding communications received and relays messages as necessary to assigned staff. Must conduct themselves in a manner which will reflect favorably and professionally upon the Center and employees. When receiving calls, the Support Staff will find out the needs of the clients and will contact the appropriate staff in order to respond to client’s questions and concerns in a timely manner. All customers are to be treated with courtesy, respect and dignity and are served in the most caring and professional manner possible.
• Conducts client financial assessments and performs administrative intakes gathering data for financial eligibility, insurance fees in working with the Financial Service Department, etc. Sets client fees in accordance with policy. Performs fee collections and issues receipts. Prepares deposits, maintains petty cash, and makes routes to accounting. Work with Program Supervisor to take care of Write-Offs. Responsible to be the one to communicate with the Financial Service Department any changes in clients insurance status.
• All the necessary paper document needs to be scanned into Avatar based on the Scanning Document Guideline within 48 hours of receipt by titling those accurately to facilitate the easy access. Responsible to check the HIE system daily to distribute received fax to the appropriate staff.
• Knowledge of all SOP policies and procedures. Knowledge of HIPAA regulations. Respects and ensures protection of client rights and confidentiality/privacy.
• Serve as a Safety Officer Designee for the program. Assist Safety Officer/Program Supervisor to ensure the required drills are completed timely and bring safety concerns to the Program Supervisor to promote safe, orderly and therapeutic environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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