Clerical Support Staff (1)

Jacksonschoolsga; Jefferson (GA); On-site; USD 47,782 - 66,141; Full time

Job summary

Jacksonschoolsga is seeking a Benefits Support Specialist to provide essential administrative and customer service support within the Human Resources Department. This role focuses on assisting employees with various benefits programs including health insurance, retirement plans, and more.

The ideal candidate should possess strong organizational skills, attention to detail, and a commitment to providing exceptional customer service in a public education environment. Applicants with an Associate degree in Human Resources or related fields will be preferred.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Commitment to excellent customer service in a public education environment.

Responsibilities

• Provide administrative and customer service support for employee benefits programs.
• Assist employees with enrollment and changes to health and supplemental insurance benefits.
• Maintain confidential medical and leave-related records.

Skills

Organizational skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate degree in related field

Job description

Frontline Applicant Tracking - Jackson County Public Schools

All Types » Clerical Support Staff (1 opening)

Benefits Support Specialist JobID: 2507

• Position Type: Clerical Support Staff/ District Level Administrative Support
• Date Posted: 6/9/2026
• Location: Central Office
• Date Available: Upon BOE approval

JOB PURPOSE/SUMMARY

The Benefits Support Specialist provides administrative and customer service support for employee benefits programs within the Human Resources Department. This position assists employees with health insurance, retirement plans, workers' compensation, leave programs, and other employee benefits. The specialist serves as a resource for employees, retirees, and administrators by providing accurate information, maintaining records, and ensuring compliance with applicable federal, state, and local regulations. The role requires strong organizational skills, attention to detail, confidentiality, and a commitment to excellent customer service in a public education environment.

ESSENTIAL FUNCTIONS

• Assist employees with enrollment, changes, and termination of health and supplemental insurance benefits.
• Provide employees with information regarding benefit eligibility, coverage options, premiums, and enrollment procedures.
• Assist with annual open enrollment activities and employee communications and educational materials.
• Maintain accurate benefit records in related databases.
• Assist with the administration of workers' compensation claims, including reporting injuries, maintaining records, and communicating with employees, supervisors, medical providers, and insurance carriers.
• Monitor workers' compensation documentation and ensure compliance with reporting requirements.
• Support the administration of leave programs, including Family and Medical Leave Act (FMLA), sick leave, personal leave, and other approved absences.
• Maintain confidential medical and leave related records.
• Respond to employee inquiries regarding benefits, retirement, leave, and workers' compensation programs.
• Explain policies, procedures, and required documentation to employees and supervisors.
• Conduct benefit orientations for new employees and assist with onboarding activities.
• Provide exceptional customer service while maintaining confidentiality and professionalism.
• Support HR department initiatives and special projects.
• Assist with employee communications related to benefits and wellness programs.
• Collaborate with payroll, finance, insurance carriers, retirement agencies, and third-party administrators.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or state issued equivalent

PREFERRED QUALIFICATIONS

• Associate degree in Human Resources, Business Administration, Public Administration, or related field
• Minimum of two (2) years of experience in benefits administration, human resources, payroll, insurance, or related administrative work
• Experience in a public school district, government agency, or public sector organization

EMPLOYMENT TERMS

• 240 day work calendar
• FLSA: Non-Exempt
• Reports to: Benefits Coordinator
• Annual Salary based on verified years of experience in a similar position
• Annual Salary Range: $47,782 - $66,141

PERFORMANCE FACTORS

• Sedentary work. Lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like files, ledgers, and small tools.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Stooping: Bending body downward and forward by bending spine at the waist. Requires full use of the lower extremities and back muscles.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which one must convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Hearing: Ability to receive detailed information through oral communication, and to make fine discrimination in sounds.
• Vision: The ability to perceive the nature of objects by the eye.
• Interaction with Others: Ability to maintain, on a regular and consistent basis, relationships that are not characterized by high levels of hostility, social withdrawal or failure to communicate. Ability to be flexible relative to daily routines. Ability to demonstrate sensitivity to the differences among diverse populations.
• Concentration: Ability to maintain workflow and thought processes in the presence of frequent distractions. Ability to ignore irrelevant sights or sounds and intrusive thoughts or stimuli. Ability to manage multiple tasks simultaneously with only few or no errors.
• Stressful Circumstances: Ability to produce quality work when short or unexpected deadlines are presented. Ability to adjust work processes without incident when new and unexpected directions are given relative to a project that may be in process. Ability to maintain composure and not compound a situation when interacting with persons who may be angry, demanding or otherwise less than polite.
• Independent Judgment: Ability to complete work tasks without being given precise directions relative to work steps or the final project.
• Decision Making: Ability to make appropriate business decisions.
• Public Contact: Ability to communicate professionally and effectively, both verbally and in writing, with superiors, colleagues, and other individuals within and external to the school system. Ability to demonstrate professionalism while interacting with others and to maintain constructive working relationships.
• Attendance and Dependability: Ability to be depended on to report to work at the scheduled time and to seldom be absent from work. Ability to complete work in a timely, accurate manner and to be conscientious about work performance.

SELECTION PROCEEDURES

The Jackson County School System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. The Jackson County School System is a drug‑free workplace. A background check will be completed upon hire, which may include criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records.

Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person. All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview. The job posting may be subject to being closed at any time without notice. Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy.