CLERICAL MEDICAL ASSISTANT - GASTROENTEROLOGY

Covenant HealthCare; Saginaw (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with employer match

Paid time off

Wellness programs and mental health

Tuition reimbursement

Job summary

Covenant HealthCare in Saginaw, MI is seeking a Clerical Medical Assistant to provide essential administrative support to physicians and APPs. Primary duties include verifying patient insurance, answering phones, scheduling appointments and collecting co-payments at visit completion.

Demonstrated commitment to confidentiality and Extraordinary Care for Every Generation through accurate billing, patient interaction and adherence to HIPAA and infection control protocols.

Qualifications

• High School diploma or equivalent required.
• Completion of competency-based Medical Assistant training program required or 1 year direct patient care experience.
• BLS certification within 6 months of hire or transfer.

Responsibilities

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for physicians and APPs.
• Collect co-payments and other applicable fees.
• Ensure accuracy of patient fees and reconcile cash/cheques.
• Answer and direct phone calls promptly and efficiently.
• Schedule patient appointments and triage calls per Covenant HealthCare policy.
• Follow infection control protocols and safety guidelines.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Process patient release of information requests as required.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Interpersonal skills

Organization

Attention to detail

Typing skills

Basic computer skills

Confidentiality

Teamwork

Education

High School Diploma

Medical Assistant training program

Tools

Typing skills

Basic computer skills

Job description

Overview

The Clerical Medical Assistant provides administrative support to physicians and advanced care practitioners (APPs), other healthcare professionals and patients. Primary administrative duties include verifying patient insurance coverage, answering telephones, scheduling appointments and collecting co-payments upon completion of patients visit while adhering to confidentiality standards when working with patients.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for all physicians and APPs.
• Collect co-payments and other applicable fees.
• Responsible for accuracy, discrepancies and reconciliation of patient fees (cash, checks) received.
• Answer and direct phone calls promptly and efficiently.
• Schedule patient appointments and triage calls appropriately per Covenant HealthCare policy and procedure.
• Follow infection control protocols and safety guidelines.
• Adhere to all HIPAA regulations and maintains patient confidentiality.
• Processes/tracks medical release of information requests consistent with HIPAA and other requirements.
• Performs other duties as assigned and/or vary based on medical specialty.

Qualifications

EDUCATION/EXPERIENCE

High School diploma and/or equivalent required,

AND

(1) a successful completion of a competency-based Medical Assistant (MA) training program required.

OR

(2) One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.

BLS certification required within six (6) months as a new hire or internal transfer.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of proper release of information standards.
• Excellent oral communication and interpersonal skills.
• Excellent organization, time management skills and attention to detail.
• Proficiency with basic computer and typing skills.
• Ability to remain calm in stressful/difficult situations while demonstrating sensitivity and compassion in all patient interactions.
• Ability to work independently or as part of a team.
• Ability to maintain confidential information.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.
• Frequent lifting up to 25 lbs.
• Frequent standing, walking, twisting, reaching, depth perception, and field of vision.
• Occasional lifting up to 100 lbs. or more.
• Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities