CLERICAL MEDICAL ASSISTANT - CARDIOLOGY

Covenant HealthCare; Carrollton Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health coverage

Retirement plans with employer match

Paid time off to support work-life

Employee wellness programs

Tuition reimbursement and development

Job summary

The Clerical Medical Assistant role at Covenant HealthCare in Michigan supports physicians and APPs by handling billing, scheduling, and patient communications with a focus on confidentiality.

Key duties include verifying insurance coverage, collecting co-pays, maintaining accurate physician schedules, answering calls promptly, and ensuring HIPAA compliance while delivering compassionate customer service to patients and families.

Qualifications

• High School diploma or equivalent required.
• Completion of an MA training program or 1 year in clinical/administrative support.
• BLS certification within six months of hire.

Responsibilities

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for physicians and APPs.
• Collect co-payments and other applicable fees.
• Reconcile patient fees (cash, checks) and records.
• Answer and direct phone calls promptly.
• Schedule patient appointments and triage calls per policy.
• Follow infection control and safety guidelines.
• Adhere to HIPAA regulations and maintain confidentiality.
• Process/release information requests per HIPAA and requirements.
• Perform other duties as assigned or per specialty.

Skills

Customer service

Phone etiquette

Typing speed

Confidentiality

Organization

Education

High School diploma

Medical Assistant certification

BLS certification

Tools

MS Word

EMR systems

Job description

Overview

The Clerical Medical Assistant provides administrative support to physicians and advanced care practitioners (APPs), other healthcare professionals and patients. Primary administrative duties include verifying patient insurance coverage, answering telephones, scheduling appointments and collecting co-payments upon completion of patients visit while adhering to confidentiality standards when working with patients.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for all physicians and APPs.
• Collect co-payments and other applicable fees.
• Responsible for accuracy, discrepancies and reconciliation of patient fees (cash, checks) received.
• Answer and direct phone calls promptly and efficiently.
• Schedule patient appointments and triage calls appropriately per Covenant HealthCare policy and procedure.
• Follow infection control protocols and safety guidelines.
• Adhere to all HIPAA regulations and maintains patient confidentiality.
• Processes/tracks medical release of information requests consistent with HIPAA and other requirements.
• Performs other duties as assigned and/or vary based on medical specialty.

Qualifications

EDUCATION/EXPERIENCE

High School diploma and/or equivalent required,

AND

(1) a successful completion of a competency-based Medical Assistant (MA) training program required.

OR

(2) One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.

BLS certification required within six (6) months as a new hire or internal transfer.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of proper release of information standards.
• Excellent oral communication and interpersonal skills.
• Excellent organization, time management skills and attention to detail.
• Proficiency with basic computer and typing skills.
• Ability to remain calm in stressful/difficult situations while demonstrating sensitivity and compassion in all patient interactions.
• Ability to work independently or as part of a team.
• Ability to maintain confidential information

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.
• Frequent lifting up to 25 lbs.
• Frequent standing, walking, twisting, reaching, depth perception, and field of vision.
• Occasional lifting up to 100 lbs. or more.
• Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities