Clerical Assistant - Observation

St. Elizabeth HealthCare; Florence (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Generous paid time off

Flexible work schedules

Retirement savings with employer match

Tuition reimbursement and professional

development opportunities

Wellness programs

Career advancement through mentorship

Job summary

St. Elizabeth Healthcare is hiring a Clerical Assistant for the Observation Unit in Florence. The role supports clerical duties, greeting patients, answering phones, and maintaining accurate patient records under supervision of licensed staff.

The position is full-time equivalent, 32 hours per week, 2nd shift (3:00 PM–11:30 PM) with every-other weekend and some holiday requirements. Candidates should have a high school diploma or GED and basic computer skills.

Qualifications

• High school diploma or GED required.
• Basic computer literacy needed.
• Prior clerical experience including phone etiquette and data entry preferred.

Responsibilities

• Greet patients/visitors and answer telephone in a courteous manner.
• Organize and perform clerical duties related to admission, discharges, and transfers in Epic.
• Update and maintain patient records as prescribed by policy.
• Relay written/verbal information to medical staff accurately.
• Assist in maintaining supplies and participate in unit improvement activities.

Skills

Customer service

Data entry

Phone etiquette

Epic

Education

High school diploma or GED

Tools

Epic

Job description

Job Type:

Regular

Scheduled Hours:

32

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary:

St. Elizabeth Healthcare is hiring for a Clerical Assistant for our Observation Unit located within the Florence Hospital.
Hours/Shift: Full Time, 32 hours/week, 2nd shift, 3P-1130P, every other weekend and Holiday required.

Job Description:

The best career starts here.

The Clerical Assistant is responsible for coordinating and maintaining the clerical functions and duties of a designated unit or program. Utilizes customer service skills when greeting patient/visitors and answering telephone. Demonstrates the ability to complete worklist tasks triggered by physician orders or nurse generated tasks under the direct supervision of licensed nursing personnel.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

• Utilizes customer service skills when addressing patients/visitors, physicians and co-workers face to face and on the telephone.
• Organizes and performs clerical duties in Epic related to admission, discharges, and transfers of a patient to assure pertinent data is recorded for present and future use. Complete worklist tasks triggered by physician orders or nurse-generated tasks. Updates and maintains patient records as prescribed by the hospital and unit policy to allow functional use by nursing and medical staff.
• Functions as information source for medical and nursing staff, patients, and visitors. Relays written and verbal communication and will be responsible for reporting all pertinent patient/family observations to the professional staff.
• Performs activities designed to support unit as directed such as ensuring compliance with environmental standards by performing light housekeeping duties and participation in performance improvement activities including compliance checks, data accuracy checks, etc.
• Assists in maintaining adequate amount of supplies on the nursing unit and obtains other items as needed from Central Supply and Par Level.
• Performs other duties as assigned.

Education, Credentials, Licenses:

• High school diploma or GED

Specialized Knowledge:

• Basic computer literacy

Kind and Length of Experience:

• Successful work employment history
• Prior clerical experience including phone etiquette
• Data entry

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

Award Winning Care. Life Changing Careers. | St. Elizabeth Healthcare

Ref. Number
JR313849
Job Category
Patient and Clinical Support
Job Type
Other Non-Clinical
Department
Florence 2S Observation Unit
Shift
2nd Shift
Hours
32 hours