Clerical Assistant - Lansdowne

Roanoke-Redevelopment-and-Housing-Authority-1; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Roanoke Redevelopment and Housing Authority is seeking a Clerical Assistant - Lansdowne in Roanoke, VA. The role supports the Public Housing department by answering phones, greeting visitors, and coordinating sign‑in and seating for guests.

The position assists with data entry, lease-related document preparation, and mail processing, while supporting daily office operations and communications with residents and vendors. Requires solid office experience and MS Office proficiency.

Qualifications

• High School Diploma or GED and 1–2 years of experience in Office Administrative Procedures, Reception, Data Entry, or a combination of equivalent education and experience.
• Associates degree in business administration preferred.
• Proficiency in Microsoft Office including Outlook and Word.

Responsibilities

• Answer phones and transfer calls to appropriate staff.
• Greet guests, assist visitors with sign in and seating.
• Coordinate maintenance requests and emergencies with staff.
• Process outgoing mail and deliver to post office.
• Assist with data entry tasks and scheduling interviews.
• Assist residents with forms and move‑in packets.

Skills

Data entry

Reception

Office administration

Customer service

Education

High School Diploma or GED

Associates degree in business administration

Tools

Microsoft Office

Outlook

Word

Job description

Clerical Assistant - Lansdowne (Full Time)
Location: Roanoke, VA 24017
Department: Public Housing

General Definition of Work

Performs work answering phones, transfering phone calls to appropriate staff, greeting guests and clients, assisting visitors with sign in and seating, coordinating maintenance requests and maintenance emergencies, processing outgoing mail, delivering mail to the post office mail box at the end of the day, coordinating check pick-up with vendors, and other work as apparent or assigned.

This position reports to the Property Manager .

Essential Functions

• Helps maintain and organize general office files.
• Answers office phone pleasantly and professionally.
• Maintains office traffic log and waiting area.
• Assists in data entry tasks (entering applications, scheduling interviews).
• Assists residents and the public in completing forms which affect management operations and functions.
• Assists with typing leases and completing move-in packets.
• Enters meter readings on a quarterly basis.
• Assists in collection of rents, preparation of bank deposits, and preparation of receipts.
• Assists with monthly re-exam notifications to residents.
• Adheres to guidelines as outlined in the Admissions and Continued Occupancy Policy (ACOP).
• Maintains courteous communication with residents (complaints), applicants, vendors, and other guests.
• Assists the assistant Property Manager in the performance of the Property Manager’s duties when not available.

Minimum Qualifications

High School Diploma or GED and one (1) to two (2) years of experience in Office Administrative Procedures, Reception, Data Entry, or a combination of equivalent education and experience.

Preferred Qualifications

Associates degree in business administration, Proficiency in Microsoft Office, including Outlook and Word.

Special Qualifications

Valid state identification or driver’s license in the Commonwealth of Virginia.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.

• Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.
• This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
• Sensory requirements include standard vision requirements , ability to convey detailed or important instructions to others accurately, loudly or quickly and standard hearing requirements .

Physical Exertion (Pounds)

• Up to 10
• Sometimes
• Up to 25
• Seldom or never
• Up to 50
• Seldom or never
• Up to 100
• Seldom or never
• 100 or more
• Seldom or never
• Work near moving mechanical parts
• Seldom or never
• Work in high, precarious places
• Seldom or never
• Toxic or caustic chemicals
• Seldom or never
• Outdoor weather conditions
• Seldom or never
• Extreme Cold, non-weather
• Seldom or never
• Extreme Heat, non-weather
• Seldom or never
• Sometimes

APPLICATION

This class specification is intended to illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties that may be required of an employee or be used to limit the nature and extent of assignments such individuals may be given. This is not an employment contract and does not alter any employee's at-will employment status.

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