Clent Servicing Associate

clearwateranalytics; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

Clearwater Analytics in Boise, Idaho seeks a Client Servicing Associate to deliver top-tier operational support and foster strong client relationships. You will address inquiries on investment accounting, deliver timely financial statements, and coordinate with internal teams to resolve issues efficiently.

You will validate data against market sources, use proprietary internal tools for reconciliations, and support training of junior staff while maintaining high service standards.

Qualifications

• Bachelor's degree or higher in Accounting or Finance.
• 1+ year of relevant experience in accounting or finance.
• Strong understanding of investment accounting concepts.

Responsibilities

• Handle client inquiries across investment accounting topics and asset classes.
• Provide timely information on financial statements and analytics.
• Complete tasks like account setup, client lockdowns, compliance, and reconciliations.
• Collaborate with clients to build relationships and enhance their Clearwater experience.
• Validate investment data against market data sources and use internal tools to reconcile transactions.
• Navigate knowledge bases to proactively solve client queries with internal resources.
• Prioritize work based on productivity and quality metrics.
• Contribute to team and client projects with internal collaboration.
• Assist in training and coaching junior team members.

Skills

Investment accounting

Financial statements

Fixed income

Equity investments

Communication

Microsoft Office

Attention to detail

Documentation

Interpersonal skills

Problem solving

Education

Bachelor's degree or higher in Accounting or Financial/Business-related field

Tools

Proprietary internal tools

Job description

Client Servicing Associates are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Responsibilities:

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets .
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting .
• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation .
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user .
• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions .
• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work .
• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams .
• Assist in training and coaching more junior team members .

Required Skills:

• Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts .
• I ntermediate understanding of fixed income and equity investments .
• Finance and/or accounting experience preferred .
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Bachelor's degree or higher in Accounting or Financial/Business-related field.
• 1+ y ear s of relevant experience .