Clementine Hotel and Suites Anaheim - Front Desk Agent

Aimbridge Hospitality LLC; Anaheim (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Clementine Hotel and Suites Anaheim recherche un Agent de Front Desk pour offrir une expérience client exceptionnelle. Ce rôle essentiel comprend la gestion des interactions avec les clients tout en maintenant l'efficacité du service. Candidates doivent posséder un diplôme de lycée, avec une expérience en hôtellerie préférée. Les avantages incluent un programme de paiement quotidien, des couvertures médicales et un 401k.

Benefits

Paiement quotidien

Couvertures médicales, dentaires et visuelles

Congé payé

Programme d'assistance aux employés

Plan de retraite 401k

Qualifications

• Expérience dans un hôtel ou domaine connexe préférée.
• Capacité à fournir un service exceptionnel aux clients.
• Maîtrise de la communication verbale et écrite.

Responsibilities

• Fournir un service exceptionnel aux clients tout en gérant les interactions.
• Effectuer des tâches administratives comme les réservations et les enregistrements.
• Évaluer et résoudre rapidement les préoccupations des clients.

Skills

Service à la clientèle

Communication

Résolution de problèmes

Multitâche

Compétences financières

Education

Diplôme de lycée ou équivalent

Tools

Logiciel de gestion hôtelière

Suite Microsoft Office

Job description

Clementine Hotel and Suites Anaheim - Front Desk Agent Address 1700 S Clementine St, Anaheim, CA, 92802 Compensation $18.00 - $20.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
We’re not a typical hotel. We offer a unique hospitality experience for guests that want an atypical stay. We add enthusiasm and encouragement to every encounter and peel open pathways for our guests to embrace the happy moments that await them. When visitors stay at Clementine Hotel & Suites, they will experience something unlike anything else in Anaheim. Here, comfort and convenience lead the way, with family-friendly accommodations including an open community layout, cozy living areas, full kitchens, and luxurious beds – all designed to make every stay perfect. Welcome to Clementine.

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